---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-administration
Release :
- australia
ft:locale :
- en-US
ft:publication_title :
- Australia ServiceNow AI Platform Administration
ft:clusterId :
- platadm
bundleId :
- platadm
workflow :
- Platform
---
# NLQ Genius Results
# NLQ Genius Results {#ariaid-title1}
Release version: Australia
Updated September 10, 2026
 3 minutes to read
Summarize
 Summarized using AI
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
## Summary of NLQ Genius Results
NLQ (Natural Language Query) Genius Results leverage NLQ processing to deliver relevant record previews from matching tables based on user search queries.
These answer cards provide quick access to data without requiring tables to be indexed sources, expanding the scope of searchable tables.
Users can navigate directly from the answer cards to list views or CMDB workspaces for deeper exploration.
Show full answer Show less
## Key Features
* **NLQ Query Types:** Combines results from Analytics Overview-style natural language queries and CMDB natural language queries targeting non-indexed tables.
* **Answer Card Format:**
* If one table matches the search, up to five record previews are shown with an option to view the full table.
* If multiple tables match, users can select tables via pills or dropdown lists to preview records.
* For multiple CMDB table matches on different search terms, users can refine results by selecting specific CMDB tables for each term.
* **Viewing Full Tables:** Selecting "View full table" redirects users to a list view for Analytics Overview tables or to the CMDB Workspace for CMDB tables; these actions can be customized by administrators.
* **Feedback Mechanism:** Users can provide accuracy feedback on AI-supported NLQ answers via thumbs up/down icons to help improve future results.
* **Service Portal Integration:** Preview lists from NLQ Genius Results can be configured to display within Service Portal search applications.
* **Configurable Navigation Actions:** Administrators can tailor redirection behaviors and filtering when users navigate from answer cards to full tables.
## Considerations and Limitations
* Currently, NLQ Genius Results support English-only searches.
* Initial NLQ processing can increase search response time; performance impact should be evaluated before enabling in AI Search applications.
* Does not support grouping results, chart visualizations (pie/bar), trend or single score visualizations, or keyword queries returning non-list formats (e.g., total, count, average).
## Practical Benefits for ServiceNow Customers
By enabling NLQ Genius Results, customers can empower users to quickly find and preview relevant data across broader sets of tables without extra indexing configuration. The natural language capability simplifies search inputs, and direct navigation options streamline workflows, particularly in CMDB contexts. Feedback mechanisms help refine AI accuracy over time, while customization options allow tailoring the user experience to organizational needs.
NLQ (Natural Language Query) Genius Results use NLQ processing to surface relevant results from tables that match your search query. Each NLQ Genius Result answer card displays a preview of records from matching tables. You can navigate to a matching table's list view or the CMDB workspace directly from the Genius Result answer card.
NLQ Genius Results don't use indexed sources when finding tables that match your query. You don't need to define a table as an indexed source to make it eligible to appear in NLQ Genius Result answers.
When computing NLQ Genius Result answers, AI Search identifies tables that match your search using the following NLQ query types:
* Natural language queries similar to the ones made using Analytics Overview. To learn more about Analytics Overview table query capabilities, see [Platform Analytics overview](https://www.servicenow.com/docs/access?context=analytics-center&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).
* Natural language queries similar to the ones made using the Configuration Management Database (CMDB). These CMDB queries only match tables that aren't defined as indexed sources. For more information about CMDB table query capabilities, see [Configuration Management](https://www.servicenow.com/docs/access?context=manage-cmdb&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
{#genius-result-nlq-ais__ul_dsk_tf4_21c}
AI Search combines the results from these query types when creating NLQ Genius Result answer cards. A single NLQ Genius Result answer card may contain tables returned by Analytics Overview queries, CMDB queries, or both.
For more information about NLQ processing, see [Natural Language Query](https://www.servicenow.com/docs/access?context=natural-language-query&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
## Answer card format {#genius-result-nlq-ais__section_p22_3fv_xbc}
The NLQ Genius Result answer card shows different results depending on how many tables your search matched.
Search matches a single table
: When your search only matches one table, the answer card's preview list displays up to five records from that table. To see more records from the table, select View full table.
Search matches multiple tables
: When your search matches multiple tables, the answer card displays the matching tables as pills or as entries in a drop-down list. You can select any of the matching tables to preview.
The preview list displays up to five records from the selected table. To see more records from the table, select View full table.
Multiple search terms match CMDB tables
: When multiple terms in your search match CMDB tables, the answer card displays Refine and preview controls. A drop-down list appears for each search term that matches one or more CMDB tables. Use the drop-down lists to refine your results by selecting a CMDB table for each matching search term.
The preview list displays records from a CMDB workspace smart search for the selected tables, including their connecting relationships. To see more records from the chosen tables, select View full table.
## Viewing full tables {#genius-result-nlq-ais__section_y4h_gl4_xbc}
When you select View full table in an NLQ Genius Result answer card, the action performed depends on how the matching table was found. The default actions are as follows.
* If the table was found by an Analytics Overview table query, the system displays it in list view.
* If the table was found by a CMDB table query, the system displays it in the [CMDB Workspace](https://www.servicenow.com/docs/access?context=cmdb-workspace&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
{#genius-result-nlq-ais__ul_nfn_ds4_21c}Search administrators can customize these actions. For more information, see the [Configure navigation actions for NLQ Genius Result answer cards](https://www.servicenow.com/docs/~l4IJBE4TwQ7lAK79PvitQ "Configure the navigation actions that trigger when a user selects View full table on an NLQ Genius Result action card. Each navigation action includes a redirection payload and can optionally include filters for a table's name, the NLQ source that returned the table, or the search profile used by the search application.") section.
## Review feedback {#genius-result-nlq-ais__section_lqw_1s4_21c}
Some NLQ Genius Result answers show NLQ supported by AI as their answer type, indicating that they used artificial intelligence to help find tables that matched your search query. Because these answers are
automatically generated, you should review them for accuracy.
To provide review feedback on an NLQ Genius Result answer, select one of the thumb icons shown on the answer card. If the answer's information is accurate, select the thumbs up icon ![](). If the answer's information isn't accurate, select the thumbs down icon ![]().
Your feedback helps ServiceNow improve future versions of this Genius Result configuration.
## Limitations {#genius-result-nlq-ais__section_mb1_byc_mzb}
Like the other base system Genius Result configurations, NLQ Genius Results only support searches in English.
NLQ Genius Results rely on Natural Language Query processing, which can increase the time required to return results on the first search for a given set of terms. Consider this performance impact before enabling NLQ Genius Results in any of your AI Search applications.
NLQ Genius Results don't support the following table query options:
* Grouping of table query results
* Rendering of table query results as pie charts or bar charts
* Trend and single score visualizations
* Keywords that return results in non-list formats, such as total, count, or average
{#genius-result-nlq-ais__ul_gcy_yk4_21c}
* **[Display NLQ Genius Result answers in Service Portal search applications](https://www.servicenow.com/docs/bCNFXI4Hmez7ZrLt4NOoUA)**
Configure the system to display search result preview lists for NLQ Genius Result answers in Service Portal search applications.
* **[Configure navigation actions for NLQ Genius Result answer cards](https://www.servicenow.com/docs/~l4IJBE4TwQ7lAK79PvitQ)**
Configure the navigation actions that trigger when a user selects View full table on an NLQ Genius Result action card. Each navigation action includes a redirection payload and can optionally include filters for a table's name, the NLQ source that returned the table, or the search profile used by the search application.
* **[System properties for NLQ Genius Results](https://www.servicenow.com/docs/iLreCYSVgchfIKRmY22SFw)**
A system property determines whether the system displays search result preview lists for NLQ Genius Result answers in Service Portal search applications.