--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # AI Search Results Improvement Rule form # AI Search Results Improvement Rule form {#ariaid-title1} Release version: Australia Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Search Results Improvement Rule form The AI Search Results Improvement Rule form allows ServiceNow customers to create and manage rules that enhance AI Search results within a search profile. These rules help tailor search outcomes based on specific conditions, languages, and user contexts to improve the relevance and accuracy of AI-driven search results. Show full answer Show less ## Key Features * **Label:** Uniquely identifies each result improvement rule. * **Start and End Dates:** Define the active period for each rule. If left blank, the start date defaults to the current date and the end date defaults to 30 days after the start date. Rules expire automatically after the end date. * **Activate on all queries:** Option to apply the rule universally to every search query. * **Language:** Specifies the language of the rule, ensuring activation only for queries matching the rule's language or set to "All Languages." * **State Management:** Tracks rule status such as New, Draft, Published, or Expired, controlling when rules are active and published. * **Marked for Deletion:** Indicates if the rule will be removed during the next search profile publish. * **Apply only to Genius Results:** Restricts rule application exclusively to Genius Result answers; when enabled, only block actions can be included in the rule. * **Synonym Expansion for Query Conditions:** Allows the rule to consider synonyms for keywords in query conditions, enhancing match flexibility (not available if "Activate on all queries" is selected). * **Triggers:** Defines precise conditions to activate the rule, including: * **Keywords:** Activates rule based on presence of specific keywords in the search query. * **Query:** Matches the entire user search query exactly. * **User Context:** Applies rule based on attributes from the user's ServiceNow AI Platform session, such as user location. ## Practical Application for ServiceNow Customers By using this form, customers can refine AI Search behavior to produce more relevant results tailored to user language, query content, and user-specific context. This leads to improved search accuracy and user satisfaction. The ability to schedule rule activation and expiration supports dynamic search experience management without manual intervention. Additionally, the control over rule states and deletion ensures clean and maintainable search profiles. The AI Search Results Improvement Rule form enables you to create a result improvement rule in an AI Search search profile. For details on creating or editing result improvement rules, see [Create a result improvement rule](https://www.servicenow.com/docs/jxvBtFVXYzv8Uxl4Ldfqag "Create a rule to boost, block, or promote search results or to block Genius Results. Specify the conditions that activate your rule and choose the action it performs when activated."). {#result-improvement-rule-form-ais__table_y3f_rvd_qmb__entry__2} | Field | Description | |-|-| | Label | Unique label for the result improvement rule. | | Start Date | System time for the first date when the result improvement rule can activate. If left empty, this field is automatically set to the current date. | | End Date | System time for last date when the result improvement rule can activate. After this date, the rule state changes to Expired. If left empty, this field is automatically set to 30 days from the Start Date. | | Activate on all queries | Option to make the result improvement rule activate for every search query. | | Language | Language for the result improvement rule. AI Search only evaluates activation for result improvement rules that have the same language as the search query or that have All Languages specified for this field. | | State | Current state for the result improvement rule. * New: The rule has never been published.{#result-improvement-rule-form-ais__rule-state-new-li} {#result-improvement-rule-form-ais__rule-state-new-li} * Draft: The rule is saved with unpublished changes.{#result-improvement-rule-form-ais__rule-state-draft-li} {#result-improvement-rule-form-ais__rule-state-draft-li} * Published: The rule is saved with all changes published.{#result-improvement-rule-form-ais__rule-state-published-li} {#result-improvement-rule-form-ais__rule-state-published-li} * Expired: The rule can't activate because its End Date is in the past. Publishing a search profile doesn't publish expired rules.{#result-improvement-rule-form-ais__rule-state-expired-li} {#result-improvement-rule-form-ais__rule-state-expired-li} {#result-improvement-rule-form-ais__ul_zrv_2w2_2nb} | | Marked for Deletion | Option indicating whether AI Search will delete the result improvement rule the next time you publish the search profile. | | Apply only to Genius Results | Option to make the result improvement rule only operate on Genius Result answers when activated. Note: When this option is selected, the result improvement rule can only contain block actions. | | Triggers || | Expand Synonyms For Query Conditions | Option for enabling synonym expansion for Query condition arguments. This field disappears if you select Activate on all queries. When expanding Query conditions, AI Search only considers active synonyms that are defined in the same search profile and that have a language matching the language of the result improvement rule. | | Triggers | List of conditions that must be met for the result improvement rule to activate. This field disappears if you select Activate on all queries. Select one of the following fields as the subject for your condition: * Keywords: Operates on one or more keywords found in the user's search query. For example, a \[Keywords\] \[are\] \[password\] condition is satisfied by searches for How do I change my password or password reset. * Query: Operates on the user's full search query. As an example, a \[Query\] \[is\] \[password reset\] condition is satisfied by a search for password reset, but not by a search for password reset steps. * User Context: Operates on a user context element from the search user's ServiceNow AI Platform® session. The system displays the source table and field after the user context element name. As an example, a \[User Context - Country (sys_user.country)\] \[is\] \[Japan\] condition is satisfied when the search user's User \[sys_user\] record has country set to Japan. {#result-improvement-rule-form-ais__ul_o3c_skh_mxb} | [Table 1. AI Search Results Improvement Rule form] {#result-improvement-rule-form-ais__table_y3f_rvd_qmb}