---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-administration
Release :
- australia
ft:locale :
- en-US
ft:publication_title :
- Australia ServiceNow AI Platform Administration
ft:clusterId :
- platadm
bundleId :
- platadm
workflow :
- Platform
---
# Typo handling
# Typo handling {#ariaid-title1}
Release version: Australia
Updated September 10, 2026
 4 minutes to read
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## Summary of Typo handling
AI Search in ServiceNow Australia release automatically corrects misspelled search query terms by replacing them with auto-correction terms derived from indexed content.
This feature improves search accuracy and user experience by ensuring relevant results are returned despite typographical errors.
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Typo handling is managed through a typo handling dictionary linked to each search profile. This dictionary generates and maintains the list of valid auto-correction terms based on the indexed data from the search sources associated with the profile.
## Key Features
* **Automatic Creation and Management:** AI Search creates a typo handling dictionary automatically when search sources are linked to a profile. The dictionary cannot be deleted, unlinked, or reassigned, ensuring consistent typo handling per profile.
* **Configurable Auto-Correction:** You can enable or disable typo handling in the search application configuration. Modifications to the typo handling dictionary settings affect the auto-correction behavior for the linked search profile.
* **Eligibility Conditions:** Auto-correction terms must be between 3 and 255 characters and appear at least once in indexed content. Terms outside these parameters are excluded.
* **Exclusion Rules:** Auto-correction does not apply to terms with fewer than 3 characters, terms with only uppercase letters (to preserve abbreviations), terms containing numeric digits (to allow numeric/alphanumeric searches), or terms explicitly excluded from the dictionary.
* **Language Support:** Typo handling is language-dependent and supports multiple languages including English, French, German, Spanish, and others. It does not support auto-correction term derivation for Japanese, Korean, or Chinese variants.
* **Auto-Refresh:** The typo handling dictionary refreshes its list of auto-correction terms automatically every 24 hours by default, with configurable refresh intervals.
* **Interaction with Other Features:** Auto-corrected terms affect other search functionalities as follows:
* Cannot trigger Genius Result term-based triggers but are corrected before Q\&A Genius Results computation.
* Are normalized via lemma and Unicode normalization.
* Can trigger result improvement rules if matching query triggers.
* Stop words are not used as correction suggestions, but misspelled stop words are corrected normally.
* Synonyms expand without auto-correction applied.
## Practical Application and Configuration
* **Modifying Typo Handling Dictionary:** Adjust settings to control how auto-correction terms are derived and refreshed for a search profile.
* **Excluding Terms:** Prevent specific terms from being auto-corrected by excluding them from the typo handling dictionary, which helps maintain control over search behavior.
* **Disabling Auto-Correction:** For cases where typo correction is undesired, you can disable the feature in the search application configuration.
* **User Experience:** When auto-correction occurs, users are notified with the corrected term and have the option to search again using their original query.
This functionality enables ServiceNow customers to enhance search accuracy and relevance by automatically correcting common typing errors while maintaining control over the correction process and integration with other search features.
AI Search replaces misspelled search query terms with auto-correction terms derived from indexed content. Configure typo handling dictionary settings to control derivation of auto-correction terms.
To define auto-correction terms for a search profile, modify settings in the profile's linked typo handling dictionary. The typo handling dictionary derives a list of auto-correction terms from indexed content found in search
sources linked to its search profile. Update the typo handling dictionary to save its settings. Publish the linked search profile to make auto-correction terms available for searches that use the profile.
AI Search automatically creates a typo handling dictionary for a search profile when you link search sources to that profile. You can't delete a typo handling dictionary, unlink it from its search profile, or
link it to any other search profile.
To disable typo handling auto-correction for a search application, deselect the Enable Typo Handling option in the search application configuration. For more details on search application configuration
settings, see [Create a search application configuration for AI Search](https://www.servicenow.com/docs/bU~8xikxXqfv71rW_BAdSg "Create a search application configuration to specify AI Search as the search engine for a ServiceNow AI Platform application. Select a search profile for the application to use. Configure the application's settings for refinement and display of search results.").
## Conditions for auto-correction term eligibility {#typo-handling-ais__section_hq3_djt_hnb}
When deriving its list of auto-correction terms, the typo handling dictionary only considers indexed terms that satisfy the following conditions:
* The term includes at least 3 characters and no more than 255 characters.
* The term appears at least once in indexed records from the search profile's linked search sources.
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## Auto-correction of search query terms {#typo-handling-ais__section_rhw_dt2_4nb}
When a search query includes a term not present in the typo handling dictionary, AI Search looks for terms in the dictionary with similar spelling. If it finds a good match, it automatically replaces the original search query term with the dictionary term.
For example, a search for emial, which isn't present on any indexed record, might auto-correct to the similarly spelled term email which exists on multiple indexed records and
thus appears in the typo handling dictionary.
A notification message displays the auto-corrected term. Users can select the link in this message to repeat their search with the original query term.
![Sample auto-correction message showing replacement of search query term emial with email.]()
## Terms excluded from auto-correction {#typo-handling-ais__section_sdn_j4n_mnb}
Auto-correction ignores search query terms that satisfy any of the following conditions:
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| Condition | Description |
|-|-|
| Search query term includes only 1 or 2 characters | Auto-correction ignores search query terms below 3 characters in length. For example, AI Search doesn't auto-correct the search query term gi. |
| Search query term includes only uppercase letters | To enable search for abbreviations, auto-correction ignores search query terms that contain only uppercase letters. For example, AI Search doesn't auto-correct the search query term PINN, even if it auto-corrects the lowercase form pinn to pin. |
| Search query term includes one or more numeric digits | To enable search for numbers and alphanumeric identifiers, auto-correction ignores search query terms that include numeric digits. For example, AI Search doesn't auto-correct the search query term 402K. |
| Search query term excluded from typo handling dictionary | Auto-correction ignores search query terms excluded from the typo handling dictionary. For instructions on excluding terms from a typo handling dictionary, see [Exclude a term from a typo handling dictionary](https://www.servicenow.com/docs/HLc_mLsxpfRePQVwHbM5gQ "Prevent AI Search from auto-correcting a term in user search queries by excluding the term from a typo handling dictionary."). |
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## Automatic refresh of auto-correction term lists {#typo-handling-ais__section_p3w_dx2_4nb}
Each typo handling dictionary automatically refreshes its list of auto-correction terms after a set interval. The refresh operation has the same effect as republishing the dictionary's linked search profile.
By default, typo handling dictionaries refresh every 24 hours. If you want the term list refreshed less frequently, you can increase this interval in the dictionary settings.
## Language dependence {#typo-handling-ais__section_dnt_ywq_gnb}
Typo handling is language-dependent. AI Search derives a separate list of auto-correction terms for each supported language found in the search sources' indexed content.
AI Search supports derivation of auto-correction terms for Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French - Canada, French, German, Hebrew, Hungarian, Italian, Norwegian (Bokmål), Polish, Portuguese, Russian, Spanish, Swedish, and Turkish. Typo handling auto-correction term derivation isn't supported for Japanese, Korean, Simplified Chinese, or Traditional Chinese.
## Interaction with other search features {#typo-handling-ais__section_p3f_wsy_2nb}
The following table describes interactions between typo handling and other search features.
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| Feature | Interaction with typo handling |
|-|-|
| [Genius Results](https://www.servicenow.com/docs/RKKGwiZmvlFBRZh43mRujg "Optionally display the best answers for a search query as actionable Genius Result cards included with search results.") | Auto-corrected search query terms can't trigger Genius Result configurations with Term trigger conditions. When computing Q\&A Genius Results for a search query, AI Search corrects terms in the query. |
| [Lemma and Unicode normalization](https://www.servicenow.com/docs/6Fbn~REzz5F_YfroOW6zaw "AI Search normalizes inflected words and Unicode glyphs during indexing and at search query time. Normalization improves search recall and enables users to find content with variant forms of their search query terms.") | AI Search performs lemma and Unicode normalization on auto-corrected search query terms. |
| [Result improvement rules](https://www.servicenow.com/docs/TaR44fGFW48~JSklNGO62w "Define rules with configurable trigger conditions to boost, block, or promote search results for specific searches. You can also boost search results for documents matching elements of the user context, such as a user's country, OS, or device type.") | An auto-corrected search query term can trigger a result improvement rule if it matches the rule's Query trigger. |
| [Stop words](https://www.servicenow.com/docs/eiiQAp3yVs1voI~53xB_VA "Stop words remove search query terms that don't produce meaningful results. Improve search precision and relevancy by configuring stop word dictionaries and defining stop words.") | If a misspelled search query term is defined as a stop word, AI Search auto-corrects that term normally instead of removing it. AI Search ignores terms defined as stop words when determining an auto-correction for a misspelled search query term. For example, if you define email as a stop word, AI Search doesn't offer email as an auto-correction when you search for emial. |
| [Synonyms](https://www.servicenow.com/docs/BTOwKD3uhCQnDp5Nb8LfEg "Synonyms expand search queries to include additional terms with equivalent meaning or usage. Improve search recall by configuring synonym dictionaries and defining synonyms.") | If a misspelled search query term is defined as a synonym, AI Search expands that synonym without auto-correcting it. |
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* **[Modify settings for a typo handling dictionary](https://www.servicenow.com/docs/N_~e_1ckwAY3loHli7~daw)**
Modify typo handling dictionary settings for a search profile.
* **[Exclude a term from a typo handling dictionary](https://www.servicenow.com/docs/HLc_mLsxpfRePQVwHbM5gQ)**
Prevent AI Search from auto-correcting a term in user search queries by excluding the term from a typo handling dictionary.