---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# AI app installation blocked

# App installation blocked when installing or updating AI Suite {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Unlicensed applications can block the installation or update of AI Suites.

## Symptom

When attempting to update or install an AI application, another application that is part of the same AI Suites version displays an "Installation blocked" indicator in the installation details. The update or installation can't be
completed.

<br />

## Cause

The application version that displays "Installation blocked" isn't licensed.

## Resolution: License the required application version

### Procedure

If your organization uses the application, license the version required for the AI Suites installation.  
To license the necessary application version, contact your account executive or request the license through the ServiceNow Store. For more information about licensing applications through the ServiceNow Store, see [Buy a ServiceNow application](https://www.servicenow.com/docs/PzIA~eHnHdCc0iSt7hTr3Q "Log in to the ServiceNow Store and purchase an application that lists ServiceNow as the provider.").

## Resolution: Uninstall the application {#app-installation-blocked__remedy_b22_s14_33c}

### Procedure

If your organization doesn't use the application that blocks installation, uninstall it through the Application Manager.  
For more information about uninstalling applications, see [Uninstall an application](https://www.servicenow.com/docs/iZVNmnkzo3oLqJ5XdBLFQA "Uninstall an unused application to remove unnecessary or conflicting scripts, background jobs, and roles from your instance.").