--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Email notifications dashboard # Email notifications dashboard {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Email notifications dashboard The Email notifications dashboard in ServiceNow provides administrators with comprehensive visibility into email notification metrics and usage. It enables proactive management by displaying insights on notification activity, trends, and user engagement. Access the dashboard viaAll \> System Notification \> Email \> Email notifications dashboard. Data for the dashboard is gathered through configured data collection jobs, which must be set up for metrics to display. Show full answer Show less ## Key Features * **Email Notification Insights:** View system notifications sent via email within a selected time period (e.g., last week, last month, last quarter). * **Most Triggered Notification:** Identify the notification triggered most frequently, with detailed stats including trigger count, opted-out user fraction, unsubscribed count, conditions, and the ability to activate or deactivate the notification. * **Most Opted-Out Notification:** See which notification has the highest opt-out rate, including statistics on recipients versus opt-outs, trigger counts, and subscription changes. * **Most Used Category:** Analyze notification categories by trigger frequency, opt-out numbers, and related tables, with visibility into the top 100 categories. * **Total Unused Notification:** Identify notifications that were never triggered during the selected period, with details on usage and categories for the top 100 unused notifications. * **Active Notifications:** Track the number of active versus inactive notifications in the system. * **Notifications Trend:** Monitor trends in triggered counts and newly created notifications over time, including graphical visualization comparing current and previous periods. * **Top Email Notifications:** View the top 10 or top 100 notifications by usage, users, or tables, with filtering options by date, category, table, and state. ## Practical Considerations To fully leverage the dashboard's capabilities, administrators must configure and run data collection jobs. This setup is essential for populating the dashboard with current and relevant data. The dashboard supports granular analysis of notification performance and user engagement, helping optimize communication strategies. ## Related Functionality The Email notifications dashboard complements other ServiceNow tools such as Email diagnostics dashboard, Email templates, Email layouts, and Notification email logs. It also ties into broader notification management tasks like creating categories and parsing email threads. The email notification dashboard provides visibility into key metrics and enables admins to configure the dashboard to enable access to other users. To access Email notifications dashboard, navigate to AllSystem NotificationEmailEmail notifications dashboard The dashboard enhances visibility and supports proactive management of email notifications, and includes highlights about: * Email notification insights * Active notifications * Notification trends * Top 10 email notifications by usage, users, and tables {#email-notifications-dashboard__ul_tx2_tzj_ydc} Data collection is triggered by configuring and executing jobs. For more information, see [Configure jobs for email notifications dashboard](https://www.servicenow.com/docs/pj968ZPIa0gFbA_u6Qb32Q "Configure data collection jobs for the email notification dashboard."). Note: Configuration of jobs is required for data to be displayed on the dashboard. ## Key insights {#email-notifications-dashboard__section_agw_lzj_ydc} Email notification insights highlights and shows the system notification sent over emails for the selected time period. {#email-notifications-dashboard__table_m2g_lmw_12c__entry__2} | UI component | Description | |-|-| | Date | Select the time period for the data that you want to view. * Last 3 months * Last month * Last quarter * Last week * Yesterday {#email-notifications-dashboard__ul_err_n2v_hp} | | Most triggered notification | The most triggered notification in the selected time period. In the above example the Asset Restocking notification has been triggered 99 times. Clicking on Most triggered notification gives more insight into the notification overview for the selected period which includes: * Triggered count: Comparison for the selected period * Opted out overview: The overview of the fraction of users who have opted out from a notification and the total number of users who have received at least once * Total unsubscribed count: Highlights the total number of users who unsubscribed after subscribing through custom notifications * Conditions: View the notification details and condition set * Activate or Deactivate: Option to activate or deactivate the notification {#email-notifications-dashboard__ul_ukz_twk_b2c} | | Most opted-out notification | The overview of all recipients receiving the notification vs. the users who opted out of the notification. In the above example 120 users were receiving the notification and out of the 120 users, 78 users have chosen to opt out from receiving the notification. Clicking on Most opted-out notification gives the notification overview for the selected period which includes: * Triggered count: Comparison for the selected period and the prior period (for example, the same month or the previous month or quarter) * Opted out overview: The overview of the fraction of users who have opted out from a notification and the total number of users who have received at least once * Total unsubscribed count: Highlights the total number of users who unsubscribed after subscribing through custom notifications * Conditions: View the notification details and condition set * Activate or Deactivate: Option to activate or deactivate the notification {#email-notifications-dashboard__ul_mlf_bcl_b2c} | | Most used category | Notification category of the that was most triggered in the selected time period. Clicking on Most used category displays the top 100 most used notification categories with: * Triggered count (times) * Opted-out count (users) * Category name * Table name {#email-notifications-dashboard__ul_sdx_1rk_d2c} | | Total unused notification | Total number of notifications that weren't triggered during the selected time period. Clicking on Most unused notification displays the top 100 most unused notifications with: * Triggered count (times) * Opted-out count (users) * Category name * Table name {#email-notifications-dashboard__ul_ew2_vtk_d2c} | [Table 1. Email notifications insights] {#email-notifications-dashboard__table_m2g_lmw_12c} Example for deeper insights into a notification ## Active notifications {#email-notifications-dashboard__section_pyl_c1k_ydc} Active notifications shows the number of total notifications where true represents the number of active notifications and false represents the number of inactive notifications. ## Notifications trend {#email-notifications-dashboard__section_mkg_nzj_ydc} Monitor notifications trend on triggered counts and newly created notifications. It shows the trend for the selected time period, comparing the current triggered count to the previous period (for example, the same month or the previous month or quarter). It also provides an overview of how the triggered count has evolved over time, with a graphical representation for better visualization of the trend. You can view the email notification trends by: * Triggered count * Newly created notifications {#email-notifications-dashboard__ul_w4w_rzj_ydc} ## Top email notifications {#email-notifications-dashboard__section_sg3_pzj_ydc} The top 10 email notifications can be viewed by: * Usage * Users * Tables {#email-notifications-dashboard__ul_cks_hcn_b2c}You can select Show more to view up the top 100 notifications. The top 100 notifications for Most triggered, Last triggered, Most opted-out and Unused notifications can be filtered and viewed by Date, Category, Table, and State. To view all the email notifications, select View all email notifications. * **[Configure jobs for email notifications dashboard](https://www.servicenow.com/docs/pj968ZPIa0gFbA_u6Qb32Q)** Configure data collection jobs for the email notification dashboard. **Related concepts** * [Email diagnostics dashboard](https://www.servicenow.com/docs/TG91rsHsoDsrTycgWCr5tQ "The email diagnostics dashboards provide visibility in to email delivery metrics that can help in improving the email health by identifying errors and areas that need deeper investigation.") * [Email templates](https://www.servicenow.com/docs/1UcF1oidqHjvH5Ns8OL1jg "Email templates enable administrators to create reusable content for the subject line and message body of email notifications.") * [Email layouts](https://www.servicenow.com/docs/Kxp0niVjdVEeJbibbk6~rQ "Create reusable content for the message body of email templates.") * [Email retention](https://www.servicenow.com/docs/6oN7F2J9quVPe27oM8fnEw "You can archive and eventually destroy email messages that you no longer need or if your Email table is excessively large.") * [Watermarks on notification emails](https://www.servicenow.com/docs/ddxOaboR2DYrjHfmbzG6IQ "By default, a unique watermark label will be generated at the bottom of each notification email to allow matching incoming email to existing records.") * [Email digests](https://www.servicenow.com/docs/CMni76waFoQqBH9zjw3lUQ "An email digest is a single email that summarizes the activity for a selected notification and its target records during a specified time interval. You can enable an email digest to reduce the number of notifications received when frequent updates to the associated records occur within a short time period.") * [Domain separation and Notifications](https://www.servicenow.com/docs/z2mlKcCb9O4aXDNiNbqQlA "Domain separation is supported in the Notifications application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.") * [Notification email logs and diagnostics](https://www.servicenow.com/docs/D_yFPyVFKtPooU6ZggERxg "Use logs and diagnostics to monitor notification email delivery, identify issues with individual emails, and check recipient details.") **Related tasks** * [Create notification categories](https://www.servicenow.com/docs/DASk94Dmhx2~I72XCdR17w "You can create notification categories to identify and group related notifications that are listed in the notification settings for your users.") * [Create an email notification](https://www.servicenow.com/docs/vaPuVLOcN_zPS8jyrTPDmw "Create an email notification specifying when to send it, who receives it, what it contains, and if it can be delivered in an email digest.") * [Parse an email thread](https://www.servicenow.com/docs/dW4sdZAsP3OLWhP~rkVw7w "When an email is received, parse the most recent message in an email thread by creating Email Reply Separators using specified string or regular expressions.") *[\>]: and then