---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# AI Search

# AI Search {#ariaid-title1}

Release version: Australia  
Updated March 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure and maintain the AI-Search engine to experience a modern search experience.

## External sources {#ia-ai-search__section_oct_x1k_s3c}

Connect your external data sources with ServiceNow to enhance self-service capabilities across your organization.  
Warning:  
External Content Connector apps are on different versions and can cause crawl failures. Please update all apps to same version.

See for more information.

## ServiceNow sources {#ia-ai-search__section_p4f_y1k_s3c}

Enable employees to resolve issues themselves by searching internal sources.

See [Create a Microsoft SharePoint Online external content connector](https://www.servicenow.com/docs/ciTOdRw8IUAi8h7jFPY28A "Create an external content connector to retrieve searchable content and security principals from your Microsoft SharePoint Online source system.") for more information.
See [AI Search](https://www.servicenow.com/docs/dfELsE3ulwl2YQAs4gLoeA "The ServiceNow AI Search application provides a consumer-grade search engine for ServiceNow Service Portal, ServiceNow Now Mobile, and ServiceNow Virtual Agent. Intelligent query features help you quickly find the answers you need.") for more information.