---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Entitlement validation rules reference

# Entitlement validation rules reference {#ariaid-title1}

Release version: Australia  
Updated August 27, 2026  
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## Summary of Entitlement validation rules reference

This document details the entitlement validation process for jumbo apps and App Manager integration within product bundle installation workflows in ServiceNow.
It explains how entitlement validation occurs in multiple phases, the role of App Manager in managing mandatory and optional apps, and the handling of validation errors during installation.
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## Validation Phases

* **App selection phase:** Occurs when the administrator starts the installation workflow. Product Hub redirects to App Manager, which determines mandatory and optional apps and presents the selection experience. Missing dependencies are highlighted but the selection remains accessible.
* **Install submission phase:** Happens after the admin submits the install request. App Manager performs critical installation checks and can block installation if validation fails, displaying relevant error or dependency messages.

## App Validation Rules

* **Mandatory apps:** Identified by App Manager, cannot be deselected, always visible during selection, and can block installation if dependencies or entitlements are missing.
* **Optional apps:** Also determined by App Manager, these can be selected or cleared without impacting mandatory app selections. They adapt based on product configuration and instance state but do not prevent installation.

## Error States and Required Actions

* **Missing dependency:** Triggered if a required dependency is unavailable. Administrators must review App Manager messages and resolve dependencies before retrying installation.
* **Install validation failed:** Occurs when App Manager cannot complete the install request. Administrators should review error details and address issues before attempting again.

## App Manager Integration and Workflow

* Product Hub identifies jumbo apps and redirects installation tasks to App Manager.
* App Manager manages app selection, dependency messaging, and validation checks.
* If dependencies are missing or validation fails, App Manager can block installation and guide the administrator on necessary actions.
* If App Manager cannot provide the installation experience or validation, installation halts with an error message until resolved.  
Technical reference documenting entitlement validation rules, error states, and validation logic for jumbo apps and App Manager integration in product bundle installation workflows.

## Validation phases {#ia-entitlement-validation-rules__section_validation_phases}

Entitlement validation occurs in three distinct phases during the apps installation workflow:
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| Phase | When it occurs | What is validated | Result if validation fails |
|-|-|-|-|
| App selection | After the admin starts the installation workflow | For jumbo apps, Product Hub redirects the admin to App Manager. App Manager determines which apps are mandatory or optional and displays the selection experience | The selection experience remains available and displays information about missing dependencies when applicable. |
| Install submission | After the admin submits the install request | App Manager performs the required installation checks before proceeding | Installation is blocked and App Manager displays an error or dependency message |
[Table 1. Validation phases]

{#ia-entitlement-validation-rules__table_xcx_nlt_jkc}

## Mandatory app validation rules {#ia-entitlement-validation-rules__section_mandatory_app_rules}

For jumbo apps, App Manager determines which apps are mandatory and which are optional.

* Are determined by App Manager
* Can't be deselected
* Remain visible in the selection experience even when required dependencies or entitlements are unavailable
* Can prevent installation from completing if App Manager detects missing dependencies or other validation issues
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## Optional app validation rules {#ia-entitlement-validation-rules__section_optional_app_rules}

For jumbo apps, App Manager determines which apps are optional.

* Can be selected or cleared during the installation process
* Are presented by App Manager based on the product configuration and instance state
* Don't affect the selection state of mandatory apps.
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## Error states and messaging {#ia-entitlement-validation-rules__section_error_states}

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| Error state | When it occurs | User action required |
|-|-|-|
| Missing dependency | A required dependency is unavailable during installation | Review the message provided by App Manager and resolve the dependency before retrying |
| Install validation failed | App Manager can't complete the install request | Review the error details and retry after addressing the reported issue |
[Table 2. Error states]

{#ia-entitlement-validation-rules__table_cdx_nlt_jkc}

## App Manager integration {#ia-entitlement-validation-rules__section_api_integration}

* Product Hub redirects jumbo app installations to App Manager
* App Manager determines which apps are mandatory and optional
* App Manager displays the app selection experience and any dependency-related messaging
* App Manager performs validation checks before installation
* If required dependencies are unavailable, App Manager can block the installation and provide guidance to the administrator.
{#ia-entitlement-validation-rules__ul_ddx_nlt_jkc}

## Implementation notes {#ia-entitlement-validation-rules__section_implementation_notes}

* Jumbo app identification: Product Hub identifies jumbo apps and redirects administrators to App Manager for installation. App Manager determines which apps are mandatory or optional based on its configuration and business logic.
* Jumbo app installation workflow: For jumbo app installations, Product Hub redirects administrators to App Manager. App Manager provides the installation experience, including app selection, dependency messaging, and installation validation.
* Fallback behavior: If App Manager can't provide the installation experience or validation results, the administrator receives an error message and installation can't continue until the issue is resolved.
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