---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Monitoring cloud capacity

# Monitoring cloud capacity in Subscription Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Monitoring cloud capacity in Subscription Management

Subscription Management provides ServiceNow customers with an account-level summary of cloud capacity usage across all their instances.
This enables monitoring of total purchased capacity, consumed capacity, and available capacity to ensure compliance and optimize resource allocation.
Show full answer Show less  

## Key Features

* **Role requirements:** Access requires the `usageadmin`, `snsubman.admin`, or `admin` role.
* **Access path:** Navigate to `Admin > Subscription Management > Subscriptions > Cloud capacity` to view capacity details.
* **Capacity types:**
  * **Shared capacity:** Each instance has an initial capacity allotment that cannot be shared, but additional purchased capacity can be pooled.
  * **Dedicated capacity:** No initial allotment per instance; all capacity is pooled and shared across instances.
  * Accounts can have a combination of shared and dedicated capacities, with included instance capacity contributing to the total pool.
* **Usage monitoring:** Dashboard cards display total purchased pool capacity, used pool capacity, available pool capacity, and excess capacity if consumption exceeds purchase.
* **Instance-level details:** View capacity consumed by each instance, included capacity, and any overage beyond included capacity. Data sharing restrictions may hide some instance usage data unless adjusted.
* **Version requirement:** Capacity values are shown only for instances running Xanadu release or later; earlier versions show capacity as not available.
* **Subscription details:** Displays purchased quantity, capacity per unit, and total pool capacity, with additional capacity from purchase history shown without an end date and subject to fluctuation.
* **Data management integration:** Identify top tables consuming capacity via the Data Management Console, accessible from the Cloud Capacity report or directly through system navigation.

## Practical Outcomes

* Gain comprehensive visibility into cloud capacity usage across all instances linked to your account.
* Ensure compliance by tracking and managing over-consumption of cloud capacity.
* Optimize cloud resource allocation by understanding capacity consumption patterns at both account and instance levels.
* Leverage integration with Data Management Console to pinpoint data storage growth drivers and manage storage efficiently.  
View an account-level summary of your cloud capacity and track usage across all the instances associated with your account in Subscription Management.

## Key benefits {#monitoring-cloud-entitlements__section_dzk_b4h_v1c}

* View the total amount of cloud capacity purchased across all your instances.
* View the total amount of cloud capacity consumed across all your instances.
* View the available cloud capacity across all your instances.
* Stay in compliance by monitoring excess cloud capacity consumption.
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Figure 1. Cloud capacity

## Required ServiceNow AI Platform roles {#monitoring-cloud-entitlements__section_qjh_rpd_y1c}

The usage_admin, sn_sub_man.admin, or admin role is required to view and edit Subscription Management.

## Accessing cloud capacity details {#monitoring-cloud-entitlements__section_rjs_spd_y1c}

Access details about cloud capacity by navigating to AdminSubscription ManagementSubscriptionsCloud capacity.

## Capacity types {#monitoring-cloud-entitlements__section_x4q_2md_y1c}

The capacity type depends on the entitlements that you purchased.

Shared
:   You purchased one or more instances each with an initial capacity allotment. In a shared capacity type, each of your instances are created with an initial capacity allotment, but the instances can't share that capacity. If an
    instance requires more capacity, you can purchase additional capacity as needed. Additional capacity that you purchase can be shared among your instances.

Dedicated
:   You purchased a dedicated amount of shared capacity for all of your instances. In a dedicated capacity type, your instances aren't created with an initial capacity allotment. Instead, you purchase additional capacity environments
    as needed.

You might have a combination of shared capacity and dedicated cloud capacity. Because you purchased dedicated capacity, your account's cloud capacity is still considered dedicated in Subscription Management. This means that instances provisioned with an initial capacity allotment can share their available capacity with your other instances. When your account has a combination of dedicated and shared
capacity, an instance with included capacity contributes to the total purchased pool capacity. In this scenario, the amount of included capacity for each instance is displayed in the Subscriptions list.

## Use cases {#monitoring-cloud-entitlements__section_wpw_j4h_v1c}

* View the total amount of capacity purchased by your account by checking the Total purchased pool capacity (TB) card.
* View the total amount of capacity used by checking the Used pool capacity (TB) card.
* Monitor available capacity by checking the value in the Available pool capacity (TB) card.
* If the used pool capacity exceeds the total purchased pool capacity, review the overage in the Excess pool capacity (TB) card.
* View cloud capacity usage for the instances associated with your account in the Instances list.
  * In a dedicated capacity type, view the amount of capacity each instance has consumed in the Used pool capacity (TB) column.
  * In a shared capacity type, view the total amount of capacity consumed by an instance in the Used capacity (TB) column. View the amount of capacity initially included in each instance in the Included capacity column (TB). View the amount of capacity each instance has consumed beyond its included capacity in the Used pool capacity (TB) column.

  {#monitoring-cloud-entitlements__ul_mn4_kmd_y1c}  
  In some scenarios, data isn't displayed in the Instances list.
  * If data sharing is restricted on an instance, usage data for that instance is hidden. You can disable the restriction by updating the trust configuration on that instance. See [Share subscription data from another instance](https://www.servicenow.com/docs/1OYPXwedECbBAqHsLTzw_Q "View subscription data from another instance by enabling data sharing on that instance.").
  * Capacity values are displayed only for instances on Xanadu or higher. If an instance appears in the list but isn't on at least Xanadu, the capacity value appears as Not available.
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  The sum of all the values in the Used pool capacity (TB) column equals the value in the Used pool capacity (TB) card. Only instances on at least Xanadu are included in the count.
* View details about your cloud capacity, including the purchased quantity, capacity per unit, and total pool capacity purchased in the Subscriptions list.
  * The total pool capacity purchased is calculated by multiplying the number of capacity environments you purchased by the capacity per unit.
  * The sum of all the values in Total purchased pool capacity (TB) column equals the value in the Total purchased pool capacity (TB) card.
  * With shared capacity, additional capacity you might receive based on your purchase history appears in the Subscriptions list without an end date. The amount of additional capacity you receive can fluctuate depending on your future purchases and renewals of existing subscriptions.
  {#monitoring-cloud-entitlements__ul_k5d_q3d_kbc}
* View the tables consuming the most amount of capacity on your current instance by selecting the Top 10 table view link.
* Identify which tables are driving storage growth on specific instances from the Data management Console. You can access the Data Management Console by selecting the Data Management Console link included in the Cloud Capacity report in Subscription Management, or by navigating to AllSystem Data ManagementData Management Console. For more information about the Data Management Console, see [Data Management overview](https://www.servicenow.com/docs/ZXIbAEBrugPRyxlNm~ZjxA "View a summary of your data usage and manage the growth of data on your instance.").
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