--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Notification agent and agentic workflows in Notifications # Notification agent and agentic workflows in Notifications {#ariaid-title1} Release version: Australia Updated August 21, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Notification agent and agentic workflows in Notifications The Notification agent and agentic workflows in ServiceNow enable automation of inbound email processing and the creation or modification of email notifications, templates, and layouts. These tools leverage artificial intelligence (AI) and machine learning to enhance notification management within the platform. Show full answer Show less ## Key Features * **Automation of Inbound Emails:** Streamlines handling of incoming emails through AI-driven processes. * **Creation and Modification:** Facilitates the design and adjustment of email notifications, templates, and layouts to suit organizational needs. * **AI Integration:** Utilizes AI agents and agentic workflows to improve notification workflows and responsiveness. ## Important Considerations * **AI Limitations:** Since AI predictions are based on data patterns, outputs may not always be fully accurate or appropriate. Customers must test and validate AI-generated results and apply human oversight, especially in high-impact areas such as healthcare, finance, legal, security, and infrastructure. * **Data Processing:** Data used by this application is transferred from customer instances to centralized ServiceNow environments, possibly hosted on third-party cloud providers like Microsoft Azure. Data handling complies with ServiceNow's internal policies and CORE Compliance Portal guidelines. * **Data Collection and Privacy:** ServiceNow collects inputs, outputs, and edits related to AI usage---including case information, chat transcripts, and email data---to improve its AI technologies. Customers may opt out of data collection at any time via the AI Opt-Out mechanism. ## Next Steps for Customers * Explore and implement agentic workflows to automate and optimize email notifications. * Evaluate AI outputs carefully and maintain human review to ensure appropriateness and accuracy. * Review ServiceNow's AI Acceptable Use Policy and data handling practices to ensure compliance with organizational standards. * Utilize available resources such as the ServiceNow Community, Known Error Portal, and Customer Service for troubleshooting and support. Use the Notification agent and agentic workflows to automate inbound emails processing and to create and modify email notifications, templates, and layouts. ## Get started {#now-assist-notifications__cf-app-landing-get-started} |-|-| | [ExploreExplore AI agents and agentic workflows in Notifications](https://www.servicenow.com/docs/QVxnP7JccEk2U1IMotSM0g "Automates inbound email processing and enables the creation and modification of email notifications, templates, and layouts.") | [Use agentic workflowUse agentic workflows for Notifications](https://www.servicenow.com/docs/x8DMG6Hb4M7ux62CNc9kBA "Use email agentic workflow to intelligently analyze inbound emails, extract information, perform necessary actions, and draft responses.") | [ ] {#now-assist-notifications__table_dlz_kd4_ghc} ## Troubleshoot and get help {#now-assist-notifications__section_nht_hgl_5yb} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case) {#now-assist-notifications__ul_oht_hgl_5yb} ## AI limitations {#now-assist-notifications__section_rpl_ysg_ggc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-notifications__p_kv2_nfg_h1c} ## Data processing {#now-assist-notifications__section_spl_ysg_ggc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-notifications__p_lv2_nfg_h1c} ## Data collection {#now-assist-notifications__section_tpl_ysg_ggc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect case information (for chat summarization, resolution notes generation, knowledge generation, call summarization), chat transcripts (for chat recommendation), and email information (for email response). Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).