---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Analytics

# Analytics for external content connectors {#ariaid-title1}

Release version: Australia  
Updated October 20, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Analytics for external content connectors

This feature enables ServiceNow customers to monitor and evaluate the performance of their external content connectors by providing detailed analytics.
These metrics help you understand how your connector interacts with content, indexes documents, and manages crawl operations over a specified time period.
Show full answer Show less  

## Key Features

* **Date Range Filter:** Customize the reporting period to analyze connector analytics for a specific timeframe.
* **Document Statistics:** Visual and numerical metrics include:
  * **Documents Indexed:** Timeseries graph showing the count of searchable documents retrieved and indexed.
  * **Connector Limit:** Displays current indexed content count versus the connector's maximum capacity, with a progress bar indicating usage level.
  * **New, Updated, Discovered, Indexed, Deleted, Skipped Items:** Single-value scores with trend indicators comparing current and previous periods, helping track content lifecycle and errors.
* **Crawl Statistics:** Visual and dual-score metrics on crawl activity including:
  * **Crawls Executed:** Histogram showing successful and failed crawl counts per date, with controls to toggle visibility of each crawl type.
  * **Document and User Permission Crawls:** Dual scores representing the number of successful and failed crawls for both content and user permissions.

## Practical Benefits

By leveraging these analytics, you can:

* Track how effectively and comprehensively your external content connector indexes searchable content.
* Monitor connector capacity usage to avoid exceeding indexing limits.
* Identify trends in new, updated, or deleted content to maintain an up-to-date search index.
* Detect processing errors through skipped items metrics, enabling proactive troubleshooting.
* Assess the reliability of crawl operations, including distinctions between successful and failed content and user permission crawls.

This insight empowers you to optimize connector configurations, improve search relevance, and maintain operational health of content ingestion processes within your ServiceNow environment.  
Metrics that show how your external content connector has run over time.
You can view analytics for an external content connector by navigating to the Analytics tab in the connector editor. For more details on this procedure, see [Review analytics for an external content connector](https://www.servicenow.com/docs/DEqglBxx2P8GN6ONj~pZZQ "Review analytics for an external content connector to gain insight into its crawl behavior.").

## Date range {#analytics-external-content-connectors__section_g2g_rzv_5gc}

Use the Date range interactive filter to specify the reporting time period for all external content connector analytics reported on this page.

## Document statistics {#analytics-external-content-connectors__section_vkg_qzv_5gc}

{#analytics-external-content-connectors__table_ohq_4zv_5gc__entry__2}

| Metric | Description |
|-|-|
| Documents indexed | Timeseries visualization: Graph shows the number of items (documents with searchable content and metadata) the connector retrieved that were included in the AI Search index for each date in the selected date range. |
| Connector limit | Single score with progress bar: * First value shows the number of content items the connector retrieved that are currently included in the AI Search index and available for search. * Second value shows the content indexing limit for the connector. This is the maximum number of content items the connector can include in the AI Search index. * Progress bar shows how close the connector is to its content indexing limit. {#analytics-external-content-connectors__ul_exj_hdy_vgc} |
| New | Single score with trend: * Score shows the number of new items the connector added to the AI Search index in the selected date range. * Trend shows how this score changed in the selected date range as compared with the previous time period. {#analytics-external-content-connectors__ul_mrz_jdy_vgc} |
| Updated | Single score with trend: * Score shows the number of items the connector updated in the AI Search index (to reflect content and metadata changes) in the selected date range. * Trend shows how this score changed in the selected date range as compared with the previous time period. {#analytics-external-content-connectors__ul_i35_ldy_vgc} |
| Discovered | Single score with trend: * Score shows the number of items the connector processed in the selected date range. * Trend shows how this score changed in the selected date range as compared with the previous time period. {#analytics-external-content-connectors__ul_inx_4dy_vgc} |
| Indexed | Single score with trend: * Score shows the number of items the connector fed to the AI Search index in the selected date range. * Trend shows how this score changed in the selected date range as compared with the previous time period. {#analytics-external-content-connectors__ul_a3h_pdy_vgc} |
| Deleted | Single score with trend: * Score shows the number of items the connector deleted from the AI Search index in the selected date range. * Trend shows how this score changed in the selected date range as compared with the previous time period. {#analytics-external-content-connectors__ul_lpm_pdy_vgc} |
| Skipped | Single score with trend: * Score shows the number of items skipped due to processing errors in the selected date range. Note: This number doesn't include items excluded by crawl settings specified for the connector. * Trend shows how this score changed in the selected date range as compared with the previous time period. {#analytics-external-content-connectors__ul_qfr_pdy_vgc} |
[ ]

{#analytics-external-content-connectors__table_ohq_4zv_5gc}

## Crawl statistics {#analytics-external-content-connectors__section_xh1_rzv_5gc}

{#analytics-external-content-connectors__table_qxy_4zv_5gc__entry__2}

| Metric | Description |
|-|-|
| Crawls executed | Timeseries visualization: * Histogram area chart shows the number of successful crawls run for the connector for each date in the selected date range. * Histogram line chart shows the number of failed crawls run for the connector for each date in the selected date range. {#analytics-external-content-connectors__ul_htn_m2y_vgc}Select an individual crawl's name from the histogram legend to hide its entries from the histogram or display them again. |
| Document crawls | Dual score: * First value shows the number of successful content crawls run for the connector in the selected date range. * Second value shows the number of failed content crawls run for the connector in the selected date range. {#analytics-external-content-connectors__ul_m1t_x2y_vgc} |
| User permission crawls | Dual score: * First value shows the number of successful user permission crawls run for the connector in the selected date range. * Second value shows the number of failed user permission crawls run for the connector in the selected date range. {#analytics-external-content-connectors__ul_tfp_z2y_vgc} |
[ ]

{#analytics-external-content-connectors__table_qxy_4zv_5gc}