---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Review content item indexing status

# Review indexing status for individual content items {#ariaid-title1}

Release version: Australia  
Updated August 27, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
View indexing status, selected fields, errors, and user and group access permissions for individual content items using the Index inspector tool in the external content connector editor.

## Before you begin

Roles required: sn_ext_conn.xcc_admin and ais_high_security_admin  
Note:  
The ais_high_security_admin role is an elevated privilege role. To learn more about elevated privilege roles, see [Elevated privilege roles](https://www.servicenow.com/docs/access?context=c_ElevatedPrivilege&version=australia&pubname=australia-platform-security&ft:locale=en-US). For details on the ais_high_security_admin elevated privilege role, see [Assign roles to AI Search administrators and users](https://www.servicenow.com/docs/_NdNUUWl9BjY8nWCrh7FrA "Grant users the ais_admin, ais_external_content, ais_high_security_admin, and search_application_admin roles so they can configure and manage settings and content for AI Search and search applications.").

## About this task

Use the index inspector tool to review individual content items retrieved by an external content connector. You can view an item's indexing status and see whether errors were encountered while retrieving and indexing it. View
a content item's details to see its activity and selected fields, or to verify user access to the item in secure search.

## Procedure

1. Navigate to AllExternal Content ConnectorsExternal Content Admin Home.
2. If prompted to switch scope, select Switch scope and select the application scope specified in the prompt.
3. In the Connectors list, select the record for the external content connector whose content items you want to view indexing status for.
4. Elevate to the ais_high_security_admin role:
   1. Perform the appropriate action for your version of the UI:  
      {#review-indexing-status-content-items__substeps_ddc_3xl_vpb__entry__2}

      | UI version | Action |
      |-|-|
      | Next Experience UI | In the banner frame, select the icon for your account to open the user menu, then select Elevate role. |
      | Core UI | In the banner frame, select your name to open the user menu, then select Elevate Roles. |
      [ ]

      A dialog box appears, displaying a checklist of your available privileged roles.
   2. In the dialog box, select the ais_high_security_admin option, then select Update (in Next Experience UI) or OK.  
      The page reloads and an elevated role indicator appears next to your user name in the user menu. In Next Experience UI, this indicator displays the names of the active privileged roles. In Core UI, the indicator displays the elevated role icon ![]().  
      Note:  
      When the page reloads, any unsaved edits are lost.
   {#review-indexing-status-content-items__substeps_ddc_3xl_vpb}
5. In the connector editor, select the Index inspector tab.
6. In the Before you access the index inspector modal window, select the I agree to the following disclaimer option, then select Access index inspector.
7. Enter the title, source system URL, or ID for a content item that you want to view indexing status for, then select Search index or press Enter.  
   The system displays a list of content items that match your search. Each content item entry shows indicators for the item's indexing status and the number of errors encountered while retrieving and indexing it.
8. **Optional:** To view additional details on a content item, select its Open details link.  
   The system displays details on the item including its URL, ID, and selected fields. A Who can see this document? section shows users and groups with access to the item (for secure search). An Activity section reports the item's status from the most recent connector crawl and its last seen and last indexed timestamps. This section also displays entries for the most recent errors encountered while retrieving or indexing the item. You can select See all to view more error entries.  
   Note:  
   You can hide index fields so they're not displayed on documents in the index inspector. For details on hiding fields in the index inspector, see [Hide fields in the index inspector](https://www.servicenow.com/docs/rjZCnTbPKmps3OBdusrvQA "Suppress display of fields on documents in the index inspector.").
9. **Optional:** To verify whether a specific user can see the content item in search results, perform these steps.
   1. In the Who can see this document? accessibility section, enter a user's email address into the Test with user field.
   2. Select the Search icon ![]().  
      The system reports whether the specified user can view the content item in search results or not.
   {#review-indexing-status-content-items__substeps_m23_1zn_dkc}
* **[Hide fields in the index inspector](https://www.servicenow.com/docs/rjZCnTbPKmps3OBdusrvQA)**   
  Suppress display of fields on documents in the index inspector.

*[\>]: and then