---
sourceDocument: Australia Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-security

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Activate the MFA with SMS plugin

# Activate the MFA with SMS plugin {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
For MFA with SMS, install the Multi-factor authentication with SMS
(`com.snc.authentication.sms_mfa`) plugin.

## Before you begin

Role required: admin

## About this task

The following items are installed with Multi-factor authentication with SMS:

* Adaptive Authentication (`com.snc.adaptive_authentication`
* Notify - Twilio Direct Driver (`com.snc.notify.twilio_direct`)

{#active-mfa-sms-plugin__ul_zmd_zmw_5vb}

Dependent Plugin: Integration - Multifactor Authentication
(`com.snc.integration.multifactor.authentication`)  
Note:  
You can load the demo data when installing the plugin if you are configuring a custom provider for generating the SMS.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#active-mfa-sms-plugin__find-plugins-cmd}
2. Find the Multi-factor authentication with SMS plugin (`com.snc.authentication.sms_mfa`) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#active-mfa-sms-plugin__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
{#active-mfa-sms-plugin__steps_by2_sy4_d4b}

*[\>]: and then