---
sourceDocument: Australia Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-security

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Push notification - Okta verify

# Push notification - Okta Verify {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Okta Verify app push notification enables users to securely approve authentication requests directly on their enrolled mobile devices.{#push-notification-okta-verify__patch-rn-zp4-1}

During authentication, users receive a push notification via the Okta Verify app, enabling them to review request details and approve access without manually entering a verification code.

## Use case {#push-notification-okta-verify__section_dxg_r2k_hhc}

Okta Verify push notification is recommended as a robust and convenient second factor for ServiceNow AI Platform authentication flows, providing enhanced security and a seamless user experience. Push notification - Okta verify factor can also be used for step-up authentication. For more information, see [Step-up authentication](https://www.servicenow.com/docs/jErxtwraoW_uTTGurY4CnA "Step-up authentication requires a caller who is already authenticated to complete an additional challenge before reaching an AI voice agent that handles a sensitive request.").

## Key strengths {#push-notification-okta-verify__section_sxx_t2k_hhc}

The Okta Verify push notification method offers the following advantages:

* A streamlined process enables quick and easy authentication.
* Resilient against various attack vectors, reinforcing the authentication process.
{#push-notification-okta-verify__ul_oyk_vqy_mhc}

## Important considerations {#push-notification-okta-verify__section_wnv_v2k_hhc}

While Okta Verify push notification is a secure and convenient authentication method, there are few considerations to keep in mind:

* Connectivity: Requires a reliable internet connection and a compatible mobile device.
* User Vigilance: Users should carefully review each authentication prompt to help prevent unintended approvals.
* Device Security: Registered devices must be protected with screen locks or biometric safeguards to help prevent unauthorized access.
* Device Re-enrollment: If a device is replaced or reset, users must re-enroll to maintain uninterrupted authentication.

{#push-notification-okta-verify__ul_lyd_x2k_hhc}

Okta Verify push notification enhances organizational security while providing a convenient authentication experience. For detailed configuration instructions, see [Configure push notification (Okta Verify)](https://www.servicenow.com/docs/hzw0P8pGm2dC8EYWSoqE5g "Configure Okta Verify to receive push notifications for secure and convenient identity verification.").