---
sourceDocument: Australia Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-security

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Decision trees

# Service provider reference architecture decision trees {#ariaid-title1}

Release version: Australia  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can use decision trees and a comparison chart to determine if a new customer should be added to a shared instance or to their own dedicated instance.

## Decision trees {#bp-ded-instance-decision-tree__section_e3z_gll_1jb}

Use these decision trees to help your customers decide whether to use a managed or dedicated instance. Figure 1. Customer decision tree

## SP reference architecture comparison {#bp-ded-instance-decision-tree__section_cc1_4kq_xhb}