---
sourceDocument: Australia Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-security

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Exploring Data Privacy for ServiceNow Otto

# Exploring Data Privacy for ServiceNow Otto {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn more how Data Privacy for ServiceNow Otto enhances your ability to protect sensitive data.

## Data Privacy for ServiceNow Otto overview {#explore-now-assist-data-privacy__cf-exploring-parent-overview}

Personally identifiable information (PII) can be masked so that it does not get processed from generative AI prompts. Placeholder text and anonymized data are sent with the prompt instead. These values are replaced with the
original text after the large language learning module (LLM) response has been received. This two-way masking ensures that end users receive accurate responses, but sensitive data is not exposed to the LLM.

There are some considerations for configuring Data Privacy for ServiceNow Otto. See [Configuring Data Privacy for ServiceNow Otto](https://www.servicenow.com/docs/yHBE9cKYimQjblLq~llrhA "Configure a data privacy advanced configuration to de-identify personally identifiable information (PII) in generative AI applications.") for configuration details.  
Important:  
Data Privacy for ServiceNow Otto detects and masks sensitive data based on Regex patterns and does not support contextual(model-type) data patterns