---
sourceDocument: Australia Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-security

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Requesting database key rotation

# Requesting database key rotation {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Rotate the database key annually or as needed by submitting a request to support.

## Before you begin

Role required: admin  
Important:  
Database Encryption has begun its End of Life process and has reached the End of Sale and End of Renewal milestones as of the Australia release. Cloud Encryption is the replacement solution for data at rest encryption. For details, see [Cloud Encryption with Key Management](https://www.servicenow.com/docs/Sn~ZSQuEMVyrZq5fH1FKDw "ServiceNow Cloud Encryption offers encrypted storage for the database using block encryption, along with enhanced key management. Cloud Encryption is available with the ServiceNow Platform Encryption subscription bundle.")

## About this task

Key rotation occurs at night within 24 hours prior to the expiration date and does
not interrupt service for the instance.  
Note:  
Currently, key rotation is only available in ServiceNow Commercial, Government Community Cloud (GCC), France, and Singapore environments.

## Procedure

Contact Customer Service and Support to request any of the following key rotation actions:  
* Enroll to perform annual key rotation on all designated instances.
* Obtain a historical report of the last three key rotations containing the following:
  * Instance name.
  * Key name and version.
  * Dates and times of rotation.
  {#request-dbkek-rotation__ul_vwb_4wz_54b}
* Schedule an early key rotation outside of the annual scheduled rotation.
{#request-dbkek-rotation__ul_twb_4wz_54b}