---
sourceDocument: Australia Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-security

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Global Identity

# Global Identity {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use ServiceNow®Global Identity to help identify and manage users across multiple instances.

Global Identity resolves unique users across multiple ServiceNow® instances by consolidating their attributes and other foundational data. Each unique user, regardless of instance, is identified by a Federated ID.

|-|-|
| [Explore Federated ID ![]()](vr5Hv3v2ZAQdiSV9lU_o8w "The ServiceNow Identity system deduplicates users across multiple instances using their User ID and email, and assigns each resolved user a unique Federated ID for consistent identification.") [Learn the key features and business value of Federated ID.](https://www.servicenow.com/docs/vr5Hv3v2ZAQdiSV9lU_o8w "The ServiceNow Identity system deduplicates users across multiple instances using their User ID and email, and assigns each resolved user a unique Federated ID for consistent identification.") | [Accessing Federated ID ![]()](9JNM0La6HvzveKqFe6Lhtw "Access Federated ID Criteria to see the ID fields selected to generate the Federated ID unique identifier. The default setting is User ID and email.") [Access Federated ID.](https://www.servicenow.com/docs/9JNM0La6HvzveKqFe6Lhtw "Access Federated ID Criteria to see the ID fields selected to generate the Federated ID unique identifier. The default setting is User ID and email.") |
| [Updating ID fields ![]()](bUd5zNBaVgT1SvFU~bp1TA "To generate new Federated IDs, you can either use the existing user resolution search criteria or update the criteria before regeneration.") [Update and set-up the Federated ID.](https://www.servicenow.com/docs/bUd5zNBaVgT1SvFU~bp1TA "To generate new Federated IDs, you can either use the existing user resolution search criteria or update the criteria before regeneration.") |   |
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{#global-identity__table_iwv_lpv_klb}