---
sourceDocument: Australia Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-security

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Enable account recovery

# Enable account recovery {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The glide.sso.acr.enabled property controls the account recovery
feature.
The glide.sso.acr.enabled system property controls the account recovery feature which binds the ability to bypass single sign-on to specifically designated administrators. If
glide.sso.acr.enabled isn't set to the recommended value of true, then the local interactive log-ins (username or password based) are remain enabled when single sign-on is enabled
on the instance.

Ensure that the property glide.sso.acr.enabled is set to true.

## More information {#sc-account-recovery__section_more_information}

## More information {#sc-account-recovery__section_wc1_cqn_phc}

{#sc-account-recovery__table_ajc_b43_3kb__entry__2}

| Attribute | Description |
|-|-|
| Configuration name | glide.sso.acr.enabled |
| Configuration type | System Properties (/sys_properties_list.do) |
| Data type | Boolean |
| Recommended value | true |
| Default value | \<none\> |
| Fallback value | false |
| Category | [Authentication](https://www.servicenow.com/docs/b9CEYnMpryNiLMZU_fh~Tw "The authentication category covers the main elements of modern authentication to confirm an entity and its claims are authentic and correct, resistant to impersonation and prevent interception of passwords.") |
| Security risk | * Severity score: 6.5 * CVSS rating: Medium * Security risk details: Eliminating local interactive log-ins reduces the potential for unauthorized access to the instance. {#sc-account-recovery__ul_g1g_3sf_xwb} |
| Functional impact | None |
| Dependencies and prerequisites | None |
[ ]

{#sc-account-recovery__table_ajc_b43_3kb}