---
sourceDocument: Australia Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-security

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Disallow infected file download

# Disallow infected file download {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Control whether users can download non-scanned attachments if the antivirus service is down or unreachable.
When the property com.glide.snap.infected_download_allowed is set to true, users can still download non-scanned attachments in the case that the antivirus service is down or
unreachable.

Ensure that the property com.glide.snap.infected_download_allowed is set to false.

## More information {#sc-disallow-infected-files-download__section_qhx_1b1_xwb}

{#sc-disallow-infected-files-download__table_ajc_b43_3kb__entry__2}

| Attribute | Description |
|-|-|
| Configuration name | com.glide.snap.infected_download_allowed |
| Configuration type | System Properties (/sys_properties_list.do) |
| Data type | Boolean |
| Recommended value | false |
| Default value | false |
| Fallback value | true |
| Category | [File and resources](https://www.servicenow.com/docs/gPqIZ7MebVKuvgsuXkW1Pw "The file and resources category ensures applications handle untrusted file data securely and store untrusted data from untrusted sources with limited permissions in an appropriate location.") |
| Security risk | * Severity score: 6.7 * CVSS score: Medium * Security risk details: A user may download a malicious file to their desktop. {#sc-disallow-infected-files-download__ul_g1g_3sf_xwb} |
| Dependencies and prerequisites | None |
[ ]

{#sc-disallow-infected-files-download__table_ajc_b43_3kb}