---
sourceDocument: Australia Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-security

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Enable CAPTCHA for customer registration

# Enable CAPTCHA for customer registration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reduce the risk of requests by malicious bots by enabling CAPTCHA for customer registration.
The sn_customerservice.captchaEnabled system property determines if CAPTCHA validation is enabled or disabled for customer registration on the Customer Service Management Portal.

Set the system property sn_customerservice.captchaEnabled to true to enable CAPTCHA validation. If the property isn't on the System Properties \[sys_properties\] table, the default value
is true.

## More information {#sc-enable-captcha-for-customer-registration__section_wc1_cqn_phc}

{#sc-enable-captcha-for-customer-registration__table_ajc_b43_3kb__entry__2}

| Attribute | Description |
|-|-|
| Configuration name | sn_customerservice.captchaEnabled |
| Configuration type | System Properties (/sys_properties_list.do) |
| Data type | Boolean |
| Recommended value | true |
| Default value | true |
| Fallback value | true |
| Category | [Authentication](https://www.servicenow.com/docs/b9CEYnMpryNiLMZU_fh~Tw "The authentication category covers the main elements of modern authentication to confirm an entity and its claims are authentic and correct, resistant to impersonation and prevent interception of passwords.") |
| Security risk | * Severity score: 3.7 * CVSS rating: Low * Security risk details: CAPTCHA validation is considered a best practice to prevent potentially malicious bots from automatically submitting requests against an application. {#sc-enable-captcha-for-customer-registration__ul_g1g_3sf_xwb} |
| Functional impact | Registering users may have a negative experience from having to pass the CAPTCHA validation. |
| Dependencies and prerequisites | None |
[ ]

{#sc-enable-captcha-for-customer-registration__table_ajc_b43_3kb}

To learn more about adding or creating a system
property, see [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US).