---
sourceDocument: Australia Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-security

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Enable CAPTCHA in password reset

# Enable CAPTCHA in password reset {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the password_reset.captcha.ignore property to enable or
disable requiring a CAPTCHA challenge when a user resets their password.
If the password_reset.captcha.ignore system property is not set to the recommended value of false, then a CAPTCHA challenge-response will not be used during the password reset process.
CAPTCHAs help prevent automation attacks by prompting the user for a challenge-response that is not easily answered by automated systems.

Ensure that the property password_reset.captcha.ignore is set to false.  
Note:  
This property is used for password reset automation only.

## More information {#sc-enable-captcha-in-password-reset__section_wc1_cqn_phc}

{#sc-enable-captcha-in-password-reset__table_ajc_b43_3kb__entry__2}

| Attribute | Description |
|-|-|
| Configuration name | password_reset.captcha.ignore |
| Configuration type | System Properties (/sys_properties_list.do) |
| Data type |   |
| Recommended value | false |
| Default value | \<none\> |
| Fallback value | false |
| Category | [Authentication](https://www.servicenow.com/docs/b9CEYnMpryNiLMZU_fh~Tw "The authentication category covers the main elements of modern authentication to confirm an entity and its claims are authentic and correct, resistant to impersonation and prevent interception of passwords.") |
| Security risk | * Severity score: 5.6 * CVSS rating: Medium * Security risk details: If the CAPTCHA is disabled, an attacker may be more successful during automated attacks against the password reset feature. {#sc-enable-captcha-in-password-reset__ul_g1g_3sf_xwb} |
| Functional impact | None |
| Dependencies and prerequisites | None |
[ ]

{#sc-enable-captcha-in-password-reset__table_ajc_b43_3kb}

To learn more about adding or creating a system
property, see [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US).