---
sourceDocument: Australia Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-security

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Require clearing pasteboard when backgrounding mobile application

# Require clearing pasteboard when backgrounding mobile application {#ariaid-title1}

Release version: Australia  
Updated March 13, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The glide.sg.clear_pasteboard_when_backgrounded property controls if text copied from ServiceNow mobile app is kept in the clipboard and pasteboard after the app is in background mode. If it is not set to
the recommended value of true, then sensitive information may be disclosed to the Android or iOS clipboard where it can be exposed to other applications on the device.
The glide.sg.clear_pasteboard_when_backgrounded system property controls if text copied from ServiceNow mobile app is kept in the clipboard and pasteboard after the app is in background mode.

Ensure that glide.sg.clear_pasteboard_when_backgrounded is set to true.

## More information {#sc-require-clearing-pasteboard-when-backgrounding-mobile-application__section_wc1_cqn_phc}

{#sc-require-clearing-pasteboard-when-backgrounding-mobile-application__table_ajc_b43_3kb__entry__2}

| Attribute | Description |
|-|-|
| Configuration name | glide.sg.clear_pasteboard_when_backgrounded |
| Configuration type | System Properties (/sys_properties_list.do) |
| Data type | Boolean |
| Recommended value | true |
| Default value | \<none\> |
| Fallback value | true |
| Category | [Data protection](https://www.servicenow.com/docs/DBugHW1IvPaOc1_DlBk~~Q "The data protection category addresses the elements of confidentiality, integrity and availability (CIA) of data.") |
| Security risk | * Severity score: 3.5 * CVSS rating: Low * Security risk details: This creates a risk of sensitive information disclosure, as clipboard data can be accessed by other applications on the device, potentially exposing credentials, PII, or confidential business data. Enforcing this property helps prevent unintended data leakage across apps. {#sc-require-clearing-pasteboard-when-backgrounding-mobile-application__ul_g1g_3sf_xwb} |
| Functional impact | None |
| Dependencies and prerequisites | None |
[ ]

{#sc-require-clearing-pasteboard-when-backgrounding-mobile-application__table_ajc_b43_3kb}