---
sourceDocument: Australia Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-security

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Access Observer configuration agentic workflow

# Access Observer configuration agentic workflow {#ariaid-title1}

Release version: Australia  
Updated March 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Access Observer configuration agentic workflow to view, create, deactivate, and delete Access Observer settings for a particular field.

## Access Observer configuration agentic workflow overview

Access Observer helps you monitor the people and processes that access data on your instance. Use the Access Observer configuration agentic workflow to modify Access Observer settings to track access across your enterprise.

When you install ServiceNow Otto for Vault, this agentic workflow is turned on by default.

To modify the agentic workflow, [duplicate it](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US), and adjust the settings according to your requirements.

## Configure Access Observer

Configure Access Observer settings to track data access. The workflow requires that you have the following roles and elevate to them:

* sn_vault_console.vault_console_admin
* security_admin
{#now-assist-vault-access-observer-config__ul_myl_lnv_r3c}  
To access and configure the agentic workflow:

1. Navigate to AllAI Agent StudioCreate and manage.
2. Select Access Observer configuration.  
Note:  
The Access Observer configuration agentic workflow is triggered automatically when you secure custom applications using ServiceNow Vault console dashboard. You can also invoke the agentic workflow manually in the ServiceNow Otto panel.

## AI agents used in the Access Observer configuration agentic workflow

{#now-assist-vault-access-observer-config__entry__2}

| Name | Description |
|-|-|
| Access Observer configuration manager agent | Uses various tools to view, create, deactivate, and delete Access Observer settings for a particular field. |
[Table 1. AI agents names and descriptions]

There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

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