--- sourceDocument: Australia Platform security sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-security Release : - australia ft:locale : - en-US ft:publication_title : - Australia Platform security ft:clusterId : - psec bundleId : - psec workflow : - Platform --- # ServiceNow Otto for Vault # ServiceNow Otto for Vault {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Vault ServiceNow Otto for Vault enables customers to efficiently manage encrypted data by generating custom data patterns, verifying role-based access for encrypted columns, and scheduling data discovery jobs. This integration streamlines common tasks, reducing the need to navigate multiple systems and enhancing operational efficiency. Show full answer Show less ## Key Features * **Generative AI Skills:** Allows the creation and configuration of AI-driven capabilities to support data handling and security tasks within the Vault environment. * **Agentic AI Skills:** Provides autonomous AI functionalities that can be configured and utilized to improve Vault data management processes. * **Role Access Verification:** Enables checking of role permissions for encrypted columns to ensure proper data security and compliance. * **Data Discovery Scheduling:** Facilitates automated scheduling of data discovery jobs to maintain up-to-date encryption and access information. ## Important Considerations * Availability of AI models and features may vary based on customer location, instance type, and regulatory environment, including restrictions for in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, and Regulated Markets. * Customers should monitor ServiceNow updates for changes in AI model and feature availability. * AI-generated outputs may not always be accurate or complete; human oversight is required, especially for critical applications in healthcare, finance, legal, and security sectors. * ServiceNow's AI Acceptable Use Policy governs the responsible use of the AI capabilities embedded in Otto for Vault. ## Data Handling and Privacy This application involves transferring data from customer instances to a centralized ServiceNow environment, which may reside in different geographic locations or third-party cloud services such as Microsoft Azure. Data is managed according to ServiceNow's compliance policies. Input, output, and modification data from the application are collected by ServiceNow to improve AI models and products, with customers having the option to opt out of data collection at any time. ## Support and Resources Customers can access various ServiceNow resources for troubleshooting and best practices, including the ServiceNow Community, Developer Portal, ServiceNow University, Impact platform, Partner Network, ServiceNow Store, and official Support channels. With ServiceNow Otto for Vault, you can generate custom data patterns, check role access for an encrypted column, and schedule data discovery jobs. ServiceNow Otto for Vault can make it easier for you to perform common tasks without going to multiple systems. ## Get started {#now-assist-vault-landing__cf-app-landing-get-started} |-|-| | [ExploreLearn about the generative and agentic AI skills that are available in ServiceNow Otto for Vault](https://www.servicenow.com/docs/z1dNBbhxcgQv0_t66YYOuw "With the ServiceNow Otto for Vault application, you can automate many tasks in Vault with the help of AI. These tasks include securing custom applications to improve your security posture, checking role access for an encrypted column to monitor your instance’s encryption access posture, and others.") | [ConfigureConfigure the generative and agentic AI skills in ServiceNow Otto for Vault](https://www.servicenow.com/docs/Iyi5Zc81ZlsGHTzgQIuDAw "Install the ServiceNow Otto for Vault application from the ServiceNow Store to get AI capabilities within Vault.") | | [UseUse the generative AI capabilities in ServiceNow Otto for Vault](https://www.servicenow.com/docs/~Qvhzzkl82_hmEVYlOrpAw "The ServiceNow Otto for Vault application includes the generative AI skills and features that enable you to streamline your administrative workload.") | [UseUse the agentic AI capabilities in ServiceNow Otto for Vault](https://www.servicenow.com/docs/ECPHmtJ1W6ZB6LxKfXtWWA "Use the ServiceNow Otto for Vault agentic workflows to complete tasks autonomously.") | [ ] {#now-assist-vault-landing__table_dm1_dr1_nhc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-vault-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-vault-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-vault-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-vault-landing__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-vault-landing__cf-app-landing-get-help} Some ServiceNow resources that can provide you with helpful information are: ServiceNow Community : [ServiceNow Community](https://community.servicenow.com/community) Developer : [developer.servicenow.com](https://developer.servicenow.com/) Impact : ServiceNow University : [ServiceNow University](https://learning.servicenow.com/now/lxp/home) Best Practices : [Best Practices](https://mynow.servicenow.com/now/best-practices/home) Partner : ServiceNow : ServiceNow Store : Support : * * [Known Error Portal](https://support.servicenow.com/kb?id=known_error_portal) {#now-assist-vault-landing__ul_hzv_5pq_xcc} ## AI limitations {#now-assist-vault-landing__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-vault-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-vault-landing__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-vault-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-vault-landing__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#now-assist-vault-landing__p_jv2_nfg_h1c} For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#now-assist-vault-landing__p_pv2_nfg_h1d}