---
sourceDocument: Australia Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-security

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Use agentic AI

# Use agentic AI in ServiceNow Otto for Vault {#ariaid-title1}

Release version: Australia  
Updated March 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the ServiceNow Otto for Vault agentic workflows to complete tasks autonomously.  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
{#use-now-assist-vault-agentic-ai__entry__3}

| Agentic workflow name | Description | Available AI agents |
|-|-|-|
| Securing custom apps with Vault agents | Proposes data classifications and available protections for a custom application. | Custom app recommendations |
| Access observer configuration | Views, creates, deactivates, and deletes Access Observer settings for a particular field. | Access observer configuration manager |
| Summarize access observer logs | Reviews and summarizes access logs for a specific field, identifying access sources, users, and their roles. | Access observer log analyzer |
| Field encryption with Vault module | Encrypts specific fields and configure secure access to users with designated roles. | Vault crypto module manager |
[Table 1. Available agentic workflows for ServiceNow Otto for Vault AI agent collection]

Important:  
Some generative AI skills, AI agents, and agentic workflows are turned on by default. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## AI model providers

You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [AI Admin Hub console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Security

Enable security settings to run AI agents and agentic workflows using access control lists (ACLs) and user identities. You can configure and manage the ACLs in AI Agent Studio. See [Implement access control in AI agents](https://www.servicenow.com/docs/access?context=aia-security-implementation&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for more information.

## Installed agents

There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
* **[Securing custom apps with the Vault agents agentic workflow](https://www.servicenow.com/docs/oyGzOLBffbEMd5QrxR93fA)**   
  Use the securing custom apps with Vault agents agentic workflow to get recommended data classifications and available protections for a custom application.
* **[Access Observer configuration agentic workflow](https://www.servicenow.com/docs/jOii4CdPwQhnsFjQVcBBXg)**   
  Use the Access Observer configuration agentic workflow to view, create, deactivate, and delete Access Observer settings for a particular field.
* **[Summarize Access Observer logs agentic workflow](https://www.servicenow.com/docs/hM21evN1ODZpPd7L2rPU7Q)**   
  Use the summarize Access Observer logs agentic workflow to review and summarize access logs for a specific field, identifying access sources, users, and their roles.
* **[Field encryption with Vault module agentic workflow](https://www.servicenow.com/docs/YAm3FbuujxTGcMrB7GADGQ)**   
  Use the field encryption with Vault module agentic workflow to encrypt specific fields and configure secure access to users with designated roles.