---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Emails

# Administering emails in Configurable Workspace {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Administer email features that aren't configured in UI Builder with components.  

[Digital signature and encryption](https://www.servicenow.com/docs/sbBj78TQJvrVsCNdFfqSUw "Configure emails that send a digital signature to verify you as an authentic sender and an email encryption to certify authentic recipients.")
:   Configure emails that send a digital signature to verify you as an authentic sender and an email encryption to certify authentic recipients.

[Configure an email template](https://www.servicenow.com/docs/7~EiHu9dbbMUs3~eXrO7Zg "Configure email templates to quickly create emails for common issues.")
:   Configure an email template in Configurable Workspace to quickly create emails for common issues.

[Configure a collapsible template](https://www.servicenow.com/docs/hnfKnMFX8E7NqOcoslBWvg "Configure email templates with collapsed content by hiding it behind an ellipsis.")
:   Configure an email template with collapsed content by hiding it behind an ellipsis.

[Disable response templates](https://www.servicenow.com/docs/StyvJDyb~8tw5Ycy7HNfzg "Disable response templates for journal fields.")
:   Disable response templates for journal fields in Configurable Workspace.