---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Using search

# Using search in Next Experience {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Using search in Next Experience

The Next Experience provides a powerful Global Search feature accessible from the Unified Navigation search field.
This allows ServiceNow users to search across multiple record types simultaneously, delivering relevant results grouped by source or directly opening records that exactly match the query.
Show full answer Show less  

## Using the Unified Navigation Search Field

* Enter a search query and press Enter or select View results to see a summary of matching records from various tables.
* The search results page displays the total matches and preview snippets from each relevant source table.
* You can open any previewed record directly from the results page.

## Narrowing and Navigating Search Results

* Use the source list on the results page to filter results by specific tables.
* If a source has many matches, a View all link lets you explore all records from that source.
* A navigation link with a left arrow above the results count allows you to return to the originating page from where the search was initiated.

## Exact Match and Recent Searches

* Typing a record number shows an Exact Match preview without pressing Enter, enabling quick access to that record.
* Clicking the Exact Match preview opens the record directly, bypassing the full results page.
* The search field also shows your most recent search queries and recently viewed records for quick repeat access.

## Workspace Application Search Integration

* If you have access, you can switch between global search results and results within workspace applications from an arrow menu in the search field.
* Selecting a workspace application filters results accordingly, and exact matches open records directly in the chosen workspace.
* This integration streamlines accessing records within context-specific workspaces directly from the global search interface.

This functionality enhances user efficiency by consolidating search across the platform and enabling seamless navigation between global and workspace-specific results.  
Global search enables you to search multiple record types at once from the Next Experience
Unified Navigation search field. Search returns the results that are most relevant to you, grouped by source, or takes you directly to a record that exactly matches your search query. You can switch between global search
results and results from workspace applications that you have access to.

## Search in the Unified Navigation search field {#using-search-next-experience__section_c3l_fyf_vrb}

To perform a global search, enter your search query in the Unified Navigation search field, then select View results or press Enter.

![Unified Navigation search field.]()  

![Unified Navigation search field with search terms entered, showing the View results link.]()  

The search results page reports the total number of records that matched your search and previews a selection of results from each searchable table that contains matching records. You can open any search result record by
selecting it in the preview list.

<br />

For more details on the contents of the Next Experience search results page, see [Search results page in Next Experience](https://www.servicenow.com/docs/access?context=global-search-polaris-ui&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Narrow your search by source on the search results page {#using-search-next-experience__section_s2y_2hm_xrb}

The search results page includes a list of source tables showing the number of matching records each contains. Select an entry to see search results from the specified source table.

<br />

When there are more matching records from a source table than can be previewed, the results page displays a View all link next to the table title. Select this link to view all matching records from the
specified table.

<br />

## Return to your starting point from the search results page {#using-search-next-experience__section_mkz_rs5_xrb}

To return to the page where you initiated your search, select the link with a left arrow that appears above the total results count on the search results page. The title of this link indicates the page it returns you to. For
example, if you searched from the Home page, the link text would be Home, but if you searched from the Dashboards page, the link text would be Dashboards Overview.

## Search for a specific record using Exact Match {#using-search-next-experience__section_ll1_stw_frb}

Enter a record number into the Unified Navigation search field but don't press Enter or select View results. The search field displays a preview of the record with an Exact Match tag. Select the preview
to go directly to the matching record, bypassing the search results page.

<br />

## Access your most recent search queries and results {#using-search-next-experience__section_t3y_2rz_xrb}

When you select the empty Unified Navigation search field, the system displays lists showing your most recent search queries and your most recently viewed search results. Select a Recently Searched query to repeat it, or
select a Recently Viewed search result record to navigate to it.

<br />

## View results for your search in an available workspace application {#using-search-next-experience__id_bqw_xlv_trb}

If you have access to search in workspace applications, an arrow appears at the right of the Unified Navigation search field after you search that enables you to switch between the results in global search and in your workspace applications.

<br />

For example, if the context menu in the illustration was available after you performed a global search, you could select CSM/FSM Configurable Workspace from the context menu to view results for the search
in CSM/FSM Configurable Workspace.

Exact matches open in the selected workspace application. For example, if you selected CSM/FSM Configurable Workspace, entered a record number, and selected the record preview in the search results, the
record would open in CSM/FSM Configurable Workspace.

For information adding a workspace to the Unified Navigation search menu, see [Add a workspace application to the Unified Navigation search context menu](https://www.servicenow.com/docs/access?context=add-app-search-context-polaris-ui&version=australia&pubname=australia-platform-administration&ft:locale=en-US).