---
sourceDocument: Australia Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# API Notification Management

# API Notification Management {#ariaid-title1}

Release version: Australia  
Updated May 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the API Notification Management to inform third-party systems about the incidents or cases that are created in a reactive or proactive way in the ServiceNow instance.

## Get started {#api-notif-landing-page__get-started}

|-|-|
| [Explore Learn about API Notification Management.](https://www.servicenow.com/docs/60ydMcwZBslopRjPgesviw "Use the Telecommunications API notification to inform third-party systems about the incidents or cases that are created in a reactive or proactive way in the ServiceNow instance. The customer will receive notifications regarding updates on the incident.") | [UseInform third-party systems about the incidents or cases that are created in a reactive or proactive way.](https://www.servicenow.com/docs/LowQgI94dT4ZLlxo5WheOQ "Learn to use the API Notification Management application.") |
[ ]

{#api-notif-landing-page__table_b4t_hhl_nnb}