---
sourceDocument: Australia Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Configure

# Configuring Proactive Service Experience Workflows {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Setup
Proactive Service Experience Workflows
application to proactively resolve the network issues through automated
workflows.
* **[Set up your environment](https://www.servicenow.com/docs/e4oXvH~t4ki~ysG9me6i0A)**   
  Begin your customer journey by preparing your Proactive Service Experience Workflows environment with data models, customer data, product data, and user management tools to go live.
* **[Customize an indicator in the Technology Account 360 view](https://www.servicenow.com/docs/Tr1Zri1We7t75NqrM1vZIA)**   
  Modify the values of the indicators in the Technology Account 360 view.