---
sourceDocument: Australia Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Executive Portfolio Adoption and health tab

# Executive Portfolio Adoption and health tab {#ariaid-title1}

Release version: Australia  
Updated August 18, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View the account health trends, feature adoption gaps, product usage, and customer satisfaction.
{#executive-portfolio-adoption-health-tab__table_sz1_y3j_fkc__entry__2}

|   |   |
|-|-|
| Health performance |   |
| Portfolio health over time | SDistribution of account health across your portfolio over time. Tracks the percentage of ARR in Green, Yellow, and Red health categories quarter by quarter. Reveals whether your portfolio is getting healthier or deteriorating overall. |
| Adoption and consumption |   |
| Business critical undeployed apps | Percentage of business-critical applications purchased by this account that have not yet been deployed or activated. A lower percentage indicates better adoption and value realization. |
| Customer priority undeployed apps | Percentage of applications identified as deployment priorities that have not yet been activated. A lower percentage indicates successful execution of your deployment plan. |
| Customer voice |   |
| NPS | Net Promoter Score (NPS) measures how likely your users are to recommend ServiceNow to others. Calculated from survey responses, NPS reflects overall customer satisfaction and loyalty. |
| NPS distribution | Breakdown of survey responses across three categories: Promoters, Passives, and Detractors. Provides context behind your NPS score by showing the full spread of user sentiment |
| Total cases opened by month | Number of support cases raised per month. A lower number indicates smoother product experience and better self-service adoption. Higher volumes may signal adoption challenges, product issues, or training gaps. |
| Response time | Average time for the support team to send the first response after a case is raised. Measured across all cases opened in the current period. |
[Table 1. Adoption and health tab]

{#executive-portfolio-adoption-health-tab__table_sz1_y3j_fkc}
**Related concepts**   

* [Executive Portfolio view](https://www.servicenow.com/docs/I3ajO7rMJArg5e7U_kiZ2g "The Executive Portfolio page provides account teams and leadership with a real-time view of account portfolio performance. Use this page to identify at-risk revenue, track renewal readiness, monitor product adoption, and understand customer experience trends.")