---
sourceDocument: Australia Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Proactive Service Experience Workflows

# Proactive Service Experience Workflows {#ariaid-title1}

Release version: Australia  
Updated May 24, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Proactive Service Experience Workflows application enables service providers to deliver comprehensive support while understanding customer impact and maintaining transparent communication with all parties involved.

## Get started {#psew-landing-page__psew-landing-page-section-1}

|-|-|
| [Explore Learn about Proactive Service Experience Workflows.](https://www.servicenow.com/docs/8cFs~XV3VXumBD74q0bPmg "Learn how you can use the Product Support for Technology application to automatically initiate workflows that resolve network-initiated incidents and proactively notify impacted customers.") | [Configure Configure Proactive Service Experience Workflows.](https://www.servicenow.com/docs/vH1sTqupEUMkESBTsNe~0Q "Setup Proactive Service Experience Workflows application to proactively resolve the network issues through automated workflows.") |
| [UseUse Proactive Service Experience Workflows.](https://www.servicenow.com/docs/jZLhp6S9M4ycC5E5xcw2lw "By using ServiceNow Proactive Service Experience Workflows, you can help resolve network-initiated incidents and proactively notify impacted customers. This application enhances the Incident Management application for common SD-WAN service issues that are detected by network management systems.") | [ReferenceGet additional details including glossary.](https://www.servicenow.com/docs/ApZ3rslc2aTLq6~K8H8A~A "Reference topics provide additional information about Proactive Service Experience Workflows.") |
[ ]

{#psew-landing-page__table_b4t_hhl_nnb}