---
sourceDocument: Australia Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Plugins

# Plugins installed with Proactive Service Experience Workflows {#ariaid-title1}

Release version: Australia  
Updated July 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The Proactive Service Experience Workflows plugin activates several related plugins if they aren't already active.
{#psew-plugins__table_bbq_ytw_tjc__entry__2}

| Plugin | Description |
|-|-|
| com.glide.hub.integrations | Enables execution of IntegrationHub actions and flows. |
| Flow Designer - Installer \[com.glide.hub\] | Plugins required to support the Flow Designer application. |
| Process Automation Designer Core - Model \[com.glide.pad.core.model\] | Contains the data model for Process Automation Designer and the Process Automation Runtime engine. This plugin also contains the out of the box content for building a Process Definition. |
| Process Automation Designer Core - Runtime \[com.glide.pad.core.runtime\] | Contains the Process Automation Runtime engine and platform artifacts. |
| Process Automation Designer Core \[com.glide.pad.core\] | Installer and content for the Process Automation Designer Base Product. |
| Playbook Experience Core \[com.glide.playbook_experience.config\] | Provides fulfillers a way to visualize and interact with business process workflows in a task-oriented view. |
| Service Catalog Page for UXF Workspace \[com.glideapp.servicecatalog.uxfworkspace\] | Provides UXF Workspace page for Catalog. |
| @servicenow/now-diagram \[com.servicenow_now_diagram\] | GoJS library diagram for Seismic. |
| @servicenow/now-mobile-app-bridge \[com.servicenow_now_mobile_app_bridge\] | Enables Now Experience Framework web pages to interface with mobile apps. |
| Subscriptions and Activity Feed Framework \[com.snc.activity_subscriptions\] | Provides a generic set of artifacts to handle subscriptions for any defined subscribable object. Any entity can be defined as a subscribable object and a set of subscribers can subscribe to the objects. When an event related to the subscribable object occurs, activities are tracked and subscribers are notified. |
| ServiceNow Document Viewer \[com.snc.documentviewer\] | Enables users to view enterprise-class documents inline in the platform attachment instead of downloading and opening them with a locally installed viewer. |
| Guided Decisions - Guidance Global Entities \[com.snc.guided_decisions_guidance_global\] | Loaded as a dependent of Guided Decisions Guidance to access global entities. |
| Recommended Actions - Base Extensions \[com.snc.next_best_action\] | Incorporates extension points for Recommended Actions. |
| CSM Account Hierarchy \[com.snc.sn_csm_account_hierarchy\] | Helps customer service agents navigate the account hierarchy and open specific accounts to view details. This plugin is not visible to customers because it depends on the Customer Service plugin. |
| CSM Configurable Workspace Lookup and Verify \[com.snc.sn_csm_lookup_verify\] | CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues. The Workspace UI is built to improve agent productivity and facilitate resolutions. |
| Task Communications Management \[com.snc.task_communication_management\] | Helps you streamline the communication process by creating designated plans for effective messaging during an event. |
| Base Agent Workspace \[com.snc.uib.base_agent_workspace\] | A common agent workspace experience for reusable pages. |
| sn-pd-picker \[com.sn_pd_picker\] | Picker component for Playground Designer and Flow Designer. |
| sn-pill-field \[com.sn_pill_field\] | Pill Field component to display static entry or pill. |
[Table 1. Related plugins]

{#psew-plugins__table_bbq_ytw_tjc}
**Related tasks**   

* [Install Proactive Service Experience Workflows](https://www.servicenow.com/docs/uJ8SAaw67Ef1E8QtbhpM7Q "Install the Proactive Service Experience Workflows application on a development or test instance to access demo data and dependent plugins.")