---
sourceDocument: Australia Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Use

# Using API Notification Management {#ariaid-title1}

Release version: Australia  
Updated May 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn to use the API Notification Management application.
* **[Producing outbound API notifications using Hermes](https://www.servicenow.com/docs/s~IEGLKQ5Hdww~jHDWwOlQ)**   
  Produce an outbound notification from the ServiceNow instance using the Hermes capability. Customers can consume the details of the message from the Kafka environment in their external system.
* **[Outbound trouble ticket notifications via open message bus](https://www.servicenow.com/docs/IYcn9tfZRVjg2SRZECbjVQ)**   
  Produce an outbound notification from the ServiceNow instance using the open message bus. Customers can consume the details of the notification from the message bus in their external system.
* **[Using the producer framework for outbound notifications](https://www.servicenow.com/docs/Njpk0smOcD9MD34U5bRocA)**   
  The producer framework picks the event from the ServiceNow instance and sends the outbound notification to the external system. You can consume the details of the notification from the messaging service that is installed in your external system.
* **[Deactivate API notification](https://www.servicenow.com/docs/J13dxQ65zsi_JzOi06xZ7Q)**   
  Disable the business rules related to the incident and case tables to stop receiving trouble ticket notifications. Customers can disable the business rules if they don't want to leverage the trouble ticket notification capability.