---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Create an entity in the Multiple Case Configuration table

# Create an entity in the Multiple Case Configuration table for multi-store creation in Retail Task Management Core {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create an entity in the multiple case creation configuration table based on the mapping that you created.

## Before you begin

Role required: admin{#rahi-retail-create-entitt-multiple-case-creation__p-role-request-plugin}

## About this task

## Procedure

1. Navigate to All and search for sn_case_creation_config.do
2. Press enter.
3. In the Multiple Case Configuration table, fill in the following fields:  
   {#rahi-retail-create-entitt-multiple-case-creation__table_yf3_pb2_12c__entry__2}

   | Field | Name |
   |-|-|
   | Name | A name for this multiple case configuration. |
   | Entity mapping | Select the entity mapping for this multiple case configuration. This value determines what the source table and target tables are for this configuration. |
   | Case creation entity | Specifies which field should create multiple cases. Select Organization Core. |
   [ ]

   {#rahi-retail-create-entitt-multiple-case-creation__table_yf3_pb2_12c}
4. Select Save.

## Result

An entity has been created in the Multiple Case Configuration table.