---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Create multi-store cases

# Create multi-store cases in Retail Task Management Core {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create multi-store cases that assign work from HQ to multiple retail locations simultaneously.
1. [Create a parent multi-store case in Retail Task Management Core](https://www.servicenow.com/docs/EZaYyO7i9cYdVv7FiYIB1A "Create a parent multi-store case for your retail organization using Retail Task Management Core.")

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2. [Manage child cases in Retail Task Management Core](https://www.servicenow.com/docs/l9y9owOKcfDdHsG3BY2eew "You can manage child cases created from a parent multi-store case in Retail Task Management Core.")

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3. [Retail multi-store case states](https://www.servicenow.com/docs/qgEBc~2~BwzZ1du9I7qieg "The following table lists all possible states for the Retail multi-store parent case.")
{#rahi-retail-create-multi-store__cf-using-parent-steps-ol}