---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Create a service definition for multi-store cases

# Create a service definition for multi-store cases in Retail Task Management Core {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a service definition that leverages the multi-store creation engine to create multi-store retail cases.

## Before you begin

Role required: admin{#rahi-retail-create-service-definition__p-role-request-plugin}

## About this task

## Procedure

1. Navigate to AllService Definitions.
2. Fill in the Name and ID fields.
3. In the Table field, select Retail Case \[sn_retail_case\].
4. In Multiple case creation config, select the Multiple Case Creation created for this service definition.  
   Note:  
   For information, see [Create an entity in the Multiple Case Configuration table for multi-store creation in Retail Task Management Core](https://www.servicenow.com/docs/AjFmZouLI1oryoD4HjEHSQ "Create an entity in the multiple case creation configuration table based on the mapping that you created.").
5. Fill in other fields as needed.  
   For information on these fields, see .

## Result

A new service definition has been created that can be leveraged to create multiple cases.

*[\>]: and then