---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Configure

# Configuring Retail Task Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up Retail Task Management Core.

## Configuration overview {#rahi-retail-task-management-configuring__cf-config-parent-checklist}

1. [Install Retail Task Management Core](https://www.servicenow.com/docs/xERmVTrw7iihCxNiaiq8BA "If you have the admin role, you can install the Retail Task Management Core application.")

   <br />

2. [Enable service selector for Retail Task Management Core](https://www.servicenow.com/docs/KMqhwKifUrXWBG0jZe10ug "Activate the service selector to set up multi-store case capabilities.")

   <br />

3. [Configure service definitions for multi-store case creation for Retail Task Management Core](https://www.servicenow.com/docs/DH08yjnK5N4EYhYgkfWyng "Configure service definitions to include the Multiple case creation configuration field to create multi-store cases.")
4. [Create a CSM Table Map for Retail Task Management Core](https://www.servicenow.com/docs/Zn6bJY5U3fbr~_IKQ1XlUw "Create a CSM table map to create multi-store case configurations for use with your service definitions.")
5. [Create an entity in the Multiple Case Configuration table for multi-store creation in Retail Task Management Core](https://www.servicenow.com/docs/AjFmZouLI1oryoD4HjEHSQ "Create an entity in the multiple case creation configuration table based on the mapping that you created.")
6. [Create a service definition for multi-store cases in Retail Task Management Core](https://www.servicenow.com/docs/5b04EZwxonuSIPCHmavrsA "Create a service definition that leverages the multi-store creation engine to create multi-store retail cases.")
{#rahi-retail-task-management-configuring__cf-config-parent-tasks-ol}