---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Explore

# Exploring Retail Task Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring Retail Task Management

The Retail Task Management application enhances the Retail Core application to streamline the planning, organizing, assigning, and execution of retail tasks.
This tool enables retail organizations to minimize errors and costs, ensure compliance, and boost employee productivity.
Show full answer Show less  

## Key Features

* **Multi-store Case Generator:** HQ managers can assign tasks across multiple retail locations simultaneously, enabling efficient workload distribution.
* **Task Tracking:** Users can monitor the completion status of tasks in the retail portal, providing visibility for all involved parties.

## Key Outcomes

By utilizing Retail Task Management, organizations can expect improved task execution efficiency, reduced operational costs, and enhanced employee engagement through clear role assignments and accountability. The workflow allows for seamless communication between HQ and store associates, ensuring timely task completion and issue resolution.  
Whether you're starting or expanding your implementation of the Retail Task Management application, learn more about the features available to optimize your retail tasks.

## Retail Task Management overview {#rahi-retail-task-management-exploring__cf-exploring-parent-overview}

Retail Task Management builds on the Retail Core application to optimize processes around planning, organizing, assigning, and executing tasks in retail environments.  
By using the Retail Task Management application, retail organizations can:

* Reduce errors and costs associated with tasks.
* Reduce compliance issues.
* Improve employee productivity.
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## Retail Task Management users {#rahi-retail-task-management-exploring__cf-exploring-parent-users}

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| User | Description |
|-|-|
| Store Associate | Store associates are responsible for on the ground task completion, along with standard job duties. They're often assigned tasks by store management, but if issues are found during task process they can be empowered to create work orders. |
| Store Manager | Store managers assign tasks to individual associates and coordinates between key parties. They're often responsible for logging issues and key paperwork. |
| Regional Manager | Regional managers oversee key issues involving the stores in their region. They're generally made aware of ad-hoc tasks being created, and can also be informed for issues found during routine tasks​. |
| HQ Manager | Author of multi-store cases. Can create, monitor, and close multi-store cases. |
| Central Operations Support Agent | Central Operations support agents are responsible for making sure that stores are completing tasks on time, and if possible, helping resolve issues that arise​. |
| Field Maintenance Technician | Field technicians are responsible for fixing some of the issues that can come up during tasks (for example, a store safety fix required). |
[Table 1. Users]

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## Retail Task Management workflow {#rahi-retail-task-management-exploring__cf-exploring-parent-workflow}

1. A Retail Task Management administrator configures the application.
2. An HQ manager creates a multi-location case with case details and selects the stores that must complete the case.
3. A store manager receives the case at the store and reassigns to store associates for fulfillment.
4. A store associate completes the case and marks it as complete.
5. The HQ manager has visibility into case completion status across all stores.
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## Retail Task Management benefits {#rahi-retail-task-management-exploring__cf-exploring-parent-benefits}

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| Benefit | Feature | Users |
|-|-|-|
| Use the multi-store case generator to assign work from HQ to multiple retail locations simultaneously. View and track these cases in the retail portal alongside other requests, monitoring completion status across all assigned locations. | [Retail multi-store case](https://www.servicenow.com/docs/eGO1DM~Na53wTDzWlXcMmw "The retail multi-store case enables the creation of child cases along with relevant tasks for affected stores. The retail multi-store case also enables tracking at the store level granularity.") | HQ Manager, Store Manager, Store Associate |
[ ]

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## What to explore next {#rahi-retail-task-management-exploring__cf-exploring-parent-links}

To learn more about configuring and using Retail Task Management Core, see:

* [Exploring Retail Task Management](https://www.servicenow.com/docs/YjWOgB8KXjMqtJO3DSoKfQ "Whether you're starting or expanding your implementation of the Retail Task Management application, learn more about the features available to optimize your retail tasks.")
* [Configuring Retail Task Management](https://www.servicenow.com/docs/ZrpvmYRHHhoe9UeUbjAvBg "Set up Retail Task Management Core.")
* [Create multi-store cases in Retail Task Management Core](https://www.servicenow.com/docs/RfMmBVSbTUW1EgWTDJOLOA "Create multi-store cases that assign work from HQ to multiple retail locations simultaneously.")
* [Retail Task Management reference](https://www.servicenow.com/docs/Tx6diNEboJXcLSizYdkqtg "Reference topics provide additional information about Retail Task Management components.")
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