---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Configure service definitions for multi-store case

# Configure service definitions for multi-store case creation for Retail Task Management Core {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure service definitions to include the Multiple case creation configuration field to create multi-store cases.

## Before you begin

Role required: admin{#rahi-rtmc-configure-service-definitions__p-role-request-plugin}

## Procedure

1. Navigate to AllService Definitions.
2. Select and hold (or right-click) on the form header and select ConfigureForm Layout.
3. Move the Multiple case creation config field from Available into Selected.
4. Select Save.

## Result

Service definitions leveraging the multi-store case creation capability are enabled through use of the Multiple case creation config field.  
Note:  
Ensure that the list view is configured to include the Parent Case related list and configure the form view to remove the "assigned to" field in the Parent Case.

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