---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Add store case details

# Add store case details {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Log the store case details to the new HQ communications plan.

## Before you begin

Role required: sn_rtl_hq_ops.agent, sn_rtl_hq_ops.agent_manager, sn_rtl_hq_ops.location_manager

## Procedure

1. On the Store case form, select the appropriate priority from the Priority drop-down list.
2. Enter the short description in the Short Description.
3. Enter the description in the Description.
4. Select Save to save the details.
5. Select Save \& Continue.  
   A new form appears where you must add a task for the store.