---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Close a customer complaint case in workspace

# Close a customer complaint case in workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Provide a resolution and close a customer complaint case in workspace.

## Before you begin

Roles required: sn_rtl_cs_cmplnt.agent, sn_rtl_cs_cmplnt.agent_manager

## Procedure

1. Navigate to ListsRetail Customer ComplaintsAll.
2. Select the case number to work on the case.
3. Select Close Case by adding the following resolution details.

   | Fields | Description |
   | Resolution Code | The code number of the resolution. |
   | Resolution notes | Note about the resolution. |
   |-|-|

   {#rahi-retail-close-customer-case-workspace__choicetable_ctm_tb3_vfc}

*[\>]: and then