---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Complete a questionnaire for a Store Task on the Retail Portal

# Complete a questionnaire for a Store Task on the Retail Portal {#ariaid-title1}

Release version: Australia  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Complete task-based questionnaires for HQ-to-store communication directly on the Retail Portal.

## Before you begin

Role required: sn_rtl_instore_ops.manager or sn_rtl_instore_ops.associate

The Smart Assessment for CSM plugin (com.sn_smart_ast_csm) must be installed. Without it, the Questionnaires tab doesn't appear on the portal.

## About this task

Note:  
Only the user assigned to the Store Task can fill in and submit its questionnaire. Other users can view the answers but can't edit or submit them.

## Procedure

1. From the Retail Portal, navigate to Cases \& tasks, and open the Store Task with the linked questionnaire.
2. Select the Questionnaires tab.  
   If the task isn't assigned yet, the tab reads "The questionnaire will be available once this task is assigned."  
   The tab shows a card with the questionnaire name, description, current status, and last-updated timestamp.
3. Select Take questionnaire from the card or the Overflow menu.  
   If you already saved progress on this questionnaire, the button reads Resume instead. Either option opens the questionnaire inline.
4. Answer the questions.  
   You can answer any question type supported by the embedded Smart Assessment questionnaire. You can save your progress and return later; your answers are preserved.
5. If finished, select Submit.  
   Note:  
   * Submission is blocked if any required question is unanswered. The portal highlights the missing required fields.
   * Once submitted, the questionnaire card updates to Completed with a timestamp, and the questionnaire becomes read-only.
   * If the Store Task is reassigned before the questionnaire is submitted, the original questionnaire instance is abandoned and a new instance is created for the new assignee. Partial answers aren't carried over.
   {#rahi-retail-complete-questionnaire-portal__ul_complete-questionnaire-portal}