--- sourceDocument: Australia Retail Industry sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry Release : - australia ft:locale : - en-US ft:publication_title : - Australia Retail Industry ft:clusterId : - rahi bundleId : - rahi workflow : - Customer and Industry --- # Components installed with Retail core overview # Components installed with Retail core overview {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Components installed with Retail core overview Activating the Retail Core application in ServiceNow installs various essential components that support retail operations. These components include tables, user roles, business rules, related party configurations, and plugins. Understanding these elements helps you efficiently manage retail cases, roles, and organizational structures within your ServiceNow environment. Show full answer Show less ## Tables Installed with Retail Core * **Retail Task (snretailtask):** Stores detailed information about retail tasks, enabling task tracking and management within retail operations. ## Base Roles Installed with Retail Core The Retail Core provides predefined roles tailored for retail use cases, which are crucial for assigning appropriate permissions and responsibilities: * **Associate Contributor:** Can create, review, and comment on retail cases for their associated location. * **Associate Fulfiller:** Responsible for creating, updating, and resolving retail cases at their location. * **Support Agent:** Manages retail cases across organizations at the system level. * **Manager Contributor:** Monitors and reviews all retail cases for their location and hierarchy. * **Manager Fulfiller:** Handles case management across their location and hierarchy. These roles map to customer service and retail-specific permissions, ensuring clear access control for retail case management. ## Related Party Configurations Retail Core installs responsibilities linked to typical retail organizational roles, such as Store Associate, Store Manager, Area Manager, and Regional Manager. Each responsibility corresponds to contributor or fulfiller roles, aligning staff responsibilities with their job functions and locations. ## Plugins Installed with Retail Core * **Business Organization \[com.snc.businesslocation\]:** Supports the service model foundation for businesses operating through physical channels like stores and branches. * **Customer Service \[com.sncustomerservice\]:** Enables customer service management across multiple channels, with case tracking and resolution capabilities. * **CIWF UI Components (snciwfuicmpnt):** Provides common UI themes and widgets used in customer and industry workflow applications. ## Business Rules Installed with Retail Core * **Add manager member for retail org:** Automatically assigns the manager role when a user is added as a manager in a retail organization. * **Restrict SO update:** Prevents users from modifying the Organization Core field in the Retail Organization table to maintain data integrity. * **Hide multistore child cases:** Filters retail cases to hide child cases in certain states, improving case visibility and management. ## Practical Benefits for ServiceNow Customers By leveraging these installed components, ServiceNow customers can effectively manage retail workflows, assign precise roles and responsibilities, and maintain organizational data integrity. The integrated plugins enhance customer service capabilities and streamline retail case handling, enabling a more productive and organized retail management experience. Several types of components such as tables, user roles, and business rule are installed when you activate the Retail Core. Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). ## Tables installed with Retail Core {#rahi-retail-components-installed-retail-core__section_m32_rxr_1cc} {#rahi-retail-components-installed-retail-core__table_a3t_sxr_1cc__entry__2} | Table name | Description | |-|-| | Retail Task sn_retail_task | Stores information about the task details. | [ ] {#rahi-retail-components-installed-retail-core__table_a3t_sxr_1cc} ## Base roles installed with Retail Core {#rahi-retail-components-installed-retail-core__section_c5t_ttp_bdc} For information on configuring these roles for retail, see [Assign roles to Retail users](https://www.servicenow.com/docs/CWuCsNDTMdedjCJmB01WCg "Assign specific roles to give retail users visibility into organizations and the hierarchies they manage."). {#rahi-retail-components-installed-retail-core__table_d5t_ttp_bdc__entry__3} | Role | Description | Contains roles | |-|-|-| | sn_retail.associate_contributor | Create, review, and comment on retail cases for the location in which the user is associated. | * sn_customerservice.service_organization_contributor * sn_retail.case_creator * sn_retail.org_viewer * sn_retail.report_viewer {#rahi-retail-components-installed-retail-core__ul_e5t_ttp_bdc} | | sn_retail.associate_fulfiller | Creates, updates, and resolves retail cases associated with the location in which the user is associated. | * sn_customerservice.svc_location_agent * sn_retail.case_creator * sn_retail.org_viewer * sn_retail.report_viewer {#rahi-retail-components-installed-retail-core__ul_fnc_w5p_bdc} | | sn_retail.support_agent​ | Creates, updates, resolves, and tracks retail cases across organizations at the system level. | * sn_customerservice_agent * sn_retail.case_creator * sn_retail.org_viewer * sn_retail.report_viewer {#rahi-retail-components-installed-retail-core__ul_f5t_ttp_bdc} | | sn_retail.manager_contributor​ | Creates, reviews, and monitors all retail cases for the location and hierarchy for the location in which the user is associated. | * sn_customerservice.svc_location_manager_contributor * sn_retail.associate_contributor * sn_retail.report_viewer {#rahi-retail-components-installed-retail-core__ul_g5t_ttp_bdc} | | sn_retail.manager​_fulfiller | Creates, updates, and resolves retail cases for the location and hierarchy in which the user is associated. | * sn_customerservice.svc_location_manager * sn_retail.associate_fulfiller * sn_retail.report_viewer {#rahi-retail-components-installed-retail-core__ul_dzg_t5p_bdc} | [ ] {#rahi-retail-components-installed-retail-core__table_d5t_ttp_bdc} ## Related Party Configurations installed with Retail Core {#rahi-retail-components-installed-retail-core__section_egt_ryr_1cc} {#rahi-retail-components-installed-retail-core__table_bnb_tyr_1cc__entry__2} | Name | Default responsibility | |-|-| | Store Associate | Location Contributor | | Store Associate - Fulfiller | Location Agent | | Store Manager | Location Manager Contributor | | Store Manager - Fulfiller | Location Manager Fulfiller | | Area Manager | Location Manager Contributor | | Area manager - Fulfiller | Location Manager - Fulfiller | | Regional Manager | Location Manager Contributor | | Regional manager - Fulfiller | Location Manager - Fulfiller | [ ] {#rahi-retail-components-installed-retail-core__table_bnb_tyr_1cc} ## Plugins installed with Retail Core {#rahi-retail-components-installed-retail-core__section_qzz_5yr_1cc} {#rahi-retail-components-installed-retail-core__table_a2m_wyr_1cc__entry__2} | Name | Description | |-|-| | Business Organization \[com.snc.business_location\] | This plugin supports the Service Model Foundation, where the corporation does business with customers through physical channels such as stores and branches. For more information, see . | | Customer Service \[com.sn_customerservice\] | The Customer Service Management application enables you to provide service and support for your external customers using several communication channels, such as email, web, and telephone. A case is created to track the issue reported or service requested and assigned to groups or agents. Customer service agents in your organization work on the cases and resolve issues. For more information, see . | | CIWF UI Components (sn_ciwf_ui_cmpnt) | Includes common themes, widgets, and code artifacts for customer and industry workflow applications. | [ ] {#rahi-retail-components-installed-retail-core__table_a2m_wyr_1cc} ## Table installed with Retail task {#rahi-retail-components-installed-retail-core__section_pfc_5d3_cgc} {#rahi-retail-components-installed-retail-core__table_fvx_2rf_cgc__entry__2} | Field | Example | |-|-| | Name | RT00001 | | Subject  | HQ creating a task to verify store tasks  | | Description   | Verify if stores have completed tasks as per instructions  | | Requested by  | HQ Agent  | | Due date  | 1 week from now (date/time)  | | Priority  | Critical/High/Medium/Low  | | Assigned to  | HQ Agent  | [Table 1. Retail task table] {#rahi-retail-components-installed-retail-core__table_fvx_2rf_cgc} ## Business rules installed with Retail Core {#rahi-retail-components-installed-retail-core__section_d3k_vzr_1cc} {#rahi-retail-components-installed-retail-core__table_rfs_xzr_1cc__entry__4} | Business rule | Table | Rule criteria | Description | |-|-|-|-| | Add manager member for retail org | sn_customer_service_organization | After update or insert | Assigns the sn_retail.manager role to the user added as a manager in a retail organization. | | Restrict SO update | sn_retail_organization | Before update | Restricts the user from updating the Organization Core field in the Retail Organization \[sn_retail_organization\] table. | | Hide multistore child cases | sn_retail_case | Before Query | Filters retail cases whose parent's child case creation state is either none or Completed successfully. | [ ] {#rahi-retail-components-installed-retail-core__table_rfs_xzr_1cc}