---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Components installed with Retail HQ Operations

# Components installed with Retail HQ Operations {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Certain roles and dependencies must be considered when using the Retail HQ Operations plugin.

## Plugins installed with Retail HQ Operations {#rahi-retail-components-retail-hq-operations__section_dpq_lj2_zfc}

{#rahi-retail-components-retail-hq-operations__table_a3t_sxr_1cc__entry__3}

| Plugin Name | Description | Plugin Dependencies |
|-|-|-|
| Retail HQ Operations \[com.sn_rtl_hq_ops\]  | The Retail HQ Operations plugin enables effective coordination between HQ teams. It facilitates the execution of assigned work and allows HQ teams to monitor progress. | * com.sn_retail_core * com.sn_multi_case_creation * com.fsm_planned_work_management * com.sn_task_plan_templates {#rahi-retail-components-retail-hq-operations__ul_s3n_gnk_m3c} |
[ ]

{#rahi-retail-components-retail-hq-operations__table_a3t_sxr_1cc}

## Roles installed with Retail HQ Operations {#rahi-retail-components-retail-hq-operations__section_t5x_hh2_zfc}

{#rahi-retail-components-retail-hq-operations__table_e44_1yr_1cc__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| sn_rtl_hq_ops.agent | Create, update, and resolve HQ communications case. | sn_retail.support_agent |
| sn_rtl_hq_ops.agent_manager | Create, update, and resolve HQ communications case. The agent manager also manages the agents. | * sn_rtl_hq_ops.agent * sn_customerservice_manager {#rahi-retail-components-retail-hq-operations__ul_xp5_g32_zfc} |
| sn_rtl_hq_ops.location_agent | Create, update, and resolve HQ communications case for their location. | sn_retail.associate_fulfiller |
| sn_rtl_hq_ops.location_manager | Create, update, and resolve HQ communications case for their location. | * sn_rtl_hq_ops.location_agent * sn_retail.manager_fulfiller {#rahi-retail-components-retail-hq-operations__ul_gsd_w32_zfc} |
| sn_rtl_hq_ops.plan_author | Create, update, and track questionnaire and store plan. | * sn_fsm_smart_asmt.questionnaire_feature_author * sn_task_plan.delete * sn_task_plan.report_viewer * sn_rtl_instore_ops.plan_author * sn_case_creation.org_editor * sn_task_plan.creator {#rahi-retail-components-retail-hq-operations__ul_knw_13l_mjc} |
[ ]

{#rahi-retail-components-retail-hq-operations__table_e44_1yr_1cc}