---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Retail store plans tracking

# Retail store plans tracking {#ariaid-title1}

Release version: Australia  
Updated October 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Store plan Tracking gives headquarters and regional operations managers real-time visibility into published store plan progress, from overall completion summaries down to individual store tasks, so teams can identify and address
delays before they become failures.  
Once a plan is published and cases are generated, the Track Plan tab gives plan authors a structured view of how each store is progressing for a selected schedule occurrence.

* Plan-level rollup - A consolidated view of execution progress across all stores assigned to a published plan, reported for one schedule occurrence at a time.
* Drill-down navigation - A structured path from a published plan through to parent HQ cases, store cases, and individual store tasks to enable managers to investigate specific delays without losing context.
* Consistent case access - Parent and child cases are accessible from the plan record, plan type list, and retail case views to eliminate the navigation friction that forces teams into ad-hoc case searches today.
{#rahi-retail-explore-store-plans-tracking__ul_p4t_1dc_y3c}

Store Plan Authoring handles the design and scheduling of plans to define tasks, link store locations, and trigger case generation on a schedule. Execution Tracking picks up from the point of publication and provides the operational
oversight layer that Authoring does not cover.
* **[Stages of store plan tracking and monitoring](https://www.servicenow.com/docs/U4X89R9m4zQb4dMlZ9MvuA)**   
  A store plan moves through distinct phases, each supported by specific screens and interactions. Tracking activates from the point of publication onward.
* **[Scenarios for tracking store plans](https://www.servicenow.com/docs/eGiLvoP2bAMgcM68NNe04A)**   
  Tracking can support several operational goals.
* **[Implementation details](https://www.servicenow.com/docs/wN~R108eOc35amPdz4RAnw)**   
  The following table captures each screen in the tracking flow and the interaction pattern it uses.