---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Manage a store inquiry case from a mobile app

# Manage a store inquiry case from a mobile app {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage a store inquiry case from a mobile app by accepting or rejecting a proposed solution. By managing a case from a mobile app, you can immediately
get visibility into the progress, issues, or status of your case without having to use a computer.

## Before you begin

Role required: Store associate or Store manager

## Procedure

1. On the Retail mobile app, select My StoreAll cases from the menu bar.
2. Select the case.
3. Select ActionsClose case  
   If the HQ agent requests more information, add more details. If the HQ agent proposes a solution with the resolution, you can accept the solution or reject the solution.
4. Select Accept to close the case.
5. Select Reject to reopen the case.
{#rahi-retail-fulfill-retail-store-service-case-mobile__steps_ugp_gwh_zfc}

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