---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Resolve a store inquiry support request from workspace

# Resolve a store inquiry support request from
workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Resolve a store inquiry case with a resolution
from your workspace.

## Before you begin

Role required: sn_rtl_stre_servcs.agent or sn_rtl_stre_servcs.agent_manager

## Procedure

1. Navigate to ListsRetail Store Inquiry CasesAll.
2. Open your cases by selecting My Open Cases.
3. Selecting Assign to me to self-assign a case or then select Accept to work on it.
4. Select Request Info to request for more information about the case details.  
   The case state changes to Awaiting Info. When a store persona provide more information, the state changes to Open.
5. Select Propose Solution to propose a solution by adding the following resolution details.

   | Fields | Description |
   | Resolution Code | Code number of the resolution. |
   | Resolution notes | Note about the resolution. |
   |-|-|

   {#rahi-retail-fulfill-retail-store-service-workspace__choicetable_ctm_tb3_vfc}
{#rahi-retail-fulfill-retail-store-service-workspace__steps_vs2_bw2_5fc}

*[\>]: and then