---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Work on an In-store operations task

# Work on an In-store operations task in Retail Mobile {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Complete individual work items tied to a store case using Retail Mobile.

## Before you begin

Role required: sn_rtl_instore_ops.manager or sn_rtl_instore_ops.associate

## About this task

Note:  
The tasks can also be accessed from their parent case.

## Procedure

1. In Retail Mobile, select My Work.
2. In Tasks, select the store task you want to work on.
3. From the Actions dropdown, select the following as needed:  
   * Assign task - Assign the task to someone else.
   * Assign to me - Assign the task to yourself.
   * Edit task - Edit the task details.
   {#rahi-retail-in-store-task-mobile__ul_ajj_gmz_j3c}
4. In the Activity tab, add comments as needed.
5. Select Close task to mark the task as complete.
{#rahi-retail-in-store-task-mobile__steps_cg3_rmz_j3c}