---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# View knowledge articles

# View your organization's knowledge articles from the Retail portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View the knowledge articles that were posted by your organization directly from the Retail portal.

## Before you begin

Role required: Store associate, Store manager, Regional manager

## Procedure

1. From the Retail portal, select Knowledge in the menu bar.
2. Find and select the knowledge article that you want to review.
   * In the Search Knowledge field, enter the keywords to search for an article and select the Search icon (![search icon.]()).
   * Select an article from the Top Rated Articles or Most Viewed Articles lists.
   * From the Categories list, filter the articles by selecting a category.
   {#rahi-retail-portal-view-knowledge-articles__choices_mrf_csv_c2c}