---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Track In-store operations cases

# Track an In-store operations case created from a store plan {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Monitor the progress of an In-store operations case from the CSM/FSM Configurable Workspace.

## Before you begin

Role required: sn_rtl_instore_ops.manager

## Procedure

1. In CSM/FSM Configurable Workspace, navigate to Retail cases.
2. Select All.
3. Select an In-store operations case to monitor.
4. Review the case details.  
   You can edit and save case details, or select Close case to close the case.